Reviews (37)
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It just works.
Works great.
Also... they even implemented custom feature for us within very short perion.
Probably best tech support i ever seen! Ty RealID!
The app does exactly what it claims and our customers are able to easily verify themselves.
And there is Excellent fast and effective support
Well received by our customers and easy for staff to verify if customers have completed ID check before shipping.
Their support team was very helpful in creating code to work with our varied delivery methods. The online age verification was installed quickly and customizations were completed within a day or two.
Thank you! It's my pleasure to help you.
Please don't hesitate to ask if you require any more specific order channels that need excluded from ID verification.
The app does everything it says it does and works very well. Helped reduce our fraud to zero. Dylan has been the greatest help with any questions or issues we may be having. Would highly recommend this app if you need a ID verification tool or simply to reduce fraud from different billing and ship to addresses
This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.
Dylan really did an amazing job for our store. We have automated 18+ id checks through a specific channel that was not out of the box. Dylan and his team were able to help and satisfy our requirements. This app is working like butter now! Thanks a bunch Dylan!
This app has helped us save time verifying orders and simplifying the process! We absolutely recommend this app to all stores!
The customer service is outstanding, and the app itself works great. Such a help for our shop which requires ID checks!!
It does what it claims. But some of my customers suspected emails sent by the app are phishing. Please add the settings to send email from our domain by adding SPF records or allow us to integrate our own email sending solutions such as Sendgrid/Mailgun. Update 2021 Oct 5:
I am glad the dev has added the option of sending emails by shop domain. This is a clear improvement.
So I have revised the star rating to 4.
I am looking forward to more versatile pricing plans such as bulk discount when we buy more credits.
Hi,
Thank you for the feedback! We're always adding new ways to build trust between you and your customers.
Just an update, you can now use your own email address for ID check notifications to your customers.
In the Settings section of Real ID, under the Notifications tab you'll find this new feature.
You just need to verify your ownership of the email address with a link your inbox, then we can start sending ID checks on behalf of your email address.
Your customers will see the ID check is directly related to their order and will help build trust with the process. I hope this helps with your concern!
If you have any more feature requests, suggestions or questions please contact me at dylan@getverdict.com or chat with us in the app.
Thanks,
Dylan
Worked well for two times and then gave us errors. When working was very cool. But it's buggy needed to replace it.
Hi there, I'm so sorry you experienced issues sending your third ID check. I've just sent you a few messages in the in-app chat, but I've identified the issue and you should be all set to create checks.
Again, I apologize for the inconvenience this caused and I hope to help your business prevent fraud & chargebacks going forward.
Don't hesitate to reach out to me if you have further questions or need help with the app: dylan@getverdict.com
Thank you,
Dylan
