Re:amaze AI Helpdesk & Chat

Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back.
The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app.
The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.

Amazing software that can automate away many tasks very easily due to their in depth link with Shopify & simple Bot / Workflow builder. We suspect the bot/workflow builder will save us a great deal of time as it can reply to customers without loosing that personal touch as it can link in real Shopify customer / order data. There is no longer any need for our customer service staff to look in Shopify for order details/to action refund/returns/create orders/etc. as it can all be done from Re:amaze, which will save a great deal of time.

Their support has been amazing. We've requested some extra features with there Shopify integration and it was implemented/researched within 24 hours... can't get any better than that!

We've tried many help desks, none are a patch on Re:amaze and it is at a good price point.

Very happy customer

Reamaze is our third attempt at a customer friendly and user friendly Chat app. While every experience with Chat has had its challenges, Reamze has a solid onboarding process. You have to commit to reading, listening and viewing the tutorials like everything, although every question I have is in the documentation. I have had around 10 interactions with their support team and that pushed me from a 4 Stars to a 5 Stars. If you can't find or understand the need, chat their team and they are great. We started with one employee three years ago and now have 10 and continue to grow. Two words of advice, be patient - be open to new ways of doing something. OK. 10 words of advice. In getting deeper in to the documentation, I can see how this App can help our business grow from a simple chat response in to a full automated service tool.

Ok, I love this app. I've had it for a few weeks and haven't had time to get all of the features working, but already my life is so much easier. Instagram, Facebook, email and chat all on one dashboard. My customers are responding very well to it and many more convos are coming in. They even have commented that they like seeing my photo in the avatar spot. Since I have active social media it is fantastic to not have to visit each platform many times per day to look for comments and questions. The only thing that I can find that needs improvement is that I wish that the app would default to newest received messages 100% of the time. When I am on the run it is annoying to have to reset it. The pop-up doesn't always go top the correct chat. Other than that, I love this. I highly recommend it. Game changer that helps me help my customers so much more easily. worth every penny,

We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to pull in all of our customer's data via the Stripe integration and are now using re:amaze as a lite CRM system, making customer service a breeze! In addition, the seamless integration with RingCentral allows us to track, record, and call customers right from the re:amaze app or online platform. We also love how intuitive the app is in conjunction with the online view of the re:amaze portal. Anytime we had a question and reached out to re:amaze support, we received an intelligent and easy-to-apply solution within hours. The price is very reasonable for the array of services you can offer your customers through re:amaze and we would highly recommend it as a customer service solution.

This support app is working well for our team. The support has been exceptional. Highly recommended.

Reamaze is fantastic. The app is very powerful and easy to implement. Their customer service team is really responsive, and have even added features based on our suggestions. Highly recommend!

Are you kidding me! This is such an amazing app that simplifies all of the multiple channels of customer inputs and feedback all into one simple interface - CRUSHING IT now on my CRM management - Thanks Re:amaze!

We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.