Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a cost‑effective, all‑in‑one support platform that centralizes email, live chat, SMS, social, and marketplace channels into one inbox, even across multiple stores. They highlight deep Shopify integration for viewing and managing orders directly, plus FAQs and chatbots that deflect many tickets. Merchants appreciate automation, reporting, and APIs, saying it saves hours weekly and is a strong long‑term solution for multi‑channel ecommerce support.
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We moved over from Zendesk and find this system to be an excellent alternative. We are most impressed with the customer support. You get fast answers and great results.
Excellent all round. The support as well is phenomenal, answering every question in detail and showing so much interest and care. Would recommend this CS platform to everyone!
A great app. Great service. Fantastic integration with Shopify - pulling in customer order data and page visits (and your Social media channels.)
You will love the pricing too.
Thanks for the 5-star review! We're glad you like our pricing policy :) Pricing is one of those things that can easily become a race-to-the-bottom ordeal. Our flexible pricing model enables us to grow/compete in a healthy way while offering merchants like yourself the ability to scale your business on your own terms!
This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!
We have used Reamaze for a while and we are more than happy with it. It has all the features we need and it's not overpriced. And the support is great as well. Highly recommended!
The multichannel experience that Reamaze gives is what we need, especially with the whatsapp number working with Twilio. I´m working on flows and automations to saves us even more time!
Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy
Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!
Excellent software. Has saved us hundreds of hours so far and the user interface is amazing. Really a life saver. I would recommend this to any Shopify store looking to automate their customer service.
Reamaze is the perfect tool for any business looking to make customer communication more seamless at an affordable cost. It's super easy to use, get started, and manage - plus, their customer support is A+.
