Redo

The customer service team at Redo is top-tier. They are quick to reply to any issue that may arise and solutions are just as quick. Jacob has been an asset to the team and has helped correct our flow with specific logic that has allowed our customers more flexibility with their returns.

We have loved our experience with redo so far! Shipping, managing returns/exchanges and marketing with redo has been great for us and a much more streamlined process. Shoutout to Jason! He has been very helpful with any questions we have or if we need him to adjust anything for us, he does it right away!

Redo has been very helpful in streamlining our return and exchange process. We also appreciate the level of customization offered to enable us to best serve our customers’ needs. When we do encounter issues, the Redo team has been able to jump in quickly to provide resolutions. We appreciate having Redo to help make it easier for our customers as well as our customer support team.

Love using Redo! We started out using them for returns and are now using them for email marketing, support, upsells, and they are constantly adding new features for us to take advantage of. Also, the support from Jason, Austin, and the team has been incredible. We have a direct line to them and get questions answered extremely fast. Highly recommend!

Redo has been such an incredible tool for our store. The platform is intuitive, easy to navigate, and provides powerful insight into our customers - from their first interaction to repeat purchases. It’s been a game changer for understanding the full customer journey and buying habits, all in one place.

Every single person I’ve interacted with at Redo has been helpful, responsive, and genuinely invested in making sure we’re successful. We’ve been with Redo for years now, and I love seeing how the platform continues to evolve and improve. Highly recommend!

Jaxon and Skylar are incredibly helpful! I appreciate them checking in with me and my team while we are transitioning into using Redo. So far the app is very helpful. I especially love the Bulk Shipping option to sort similar orders. Our company ships LARGE Kickstarter campaigns and this feature are been invaluable in that process.

Redo has been super helpful to our growth as a company.

The returns flow Redo has is customizable and has made it so much easier for us and our customers to process returns.

The support has been great, responses are quick, and Austin, Alex and Jackson have been so easy to work with. Can't recommend enough!!

We are using Redo for Returns and Exchanges as well as CX. We are loving both solutions! Returns and Exchanges has been saving us a ton of time, and the CX tool has been as well. Their support team has been awesome and are always super responsive.

Our customers love this app as it makes returns and exchanges so easy. We love it too for ease of use and reduction of customer support tickets. The analytics platform is super helpful and they have great support. Highly recommend, can't wait to see what other new features you come up with!

Just started with Redo in prep for a busy holiday season and it has been a very smooth transition from our previous return portal.

Jed (Sales), Seth (Tech/Sync), and Jaxon (Support Chat) have all been incredibly helpful so far in getting everything up and running! Weekly onboarding calls to make sure we understand Redo (portal, backend, customer facing and anything else we may need) has been efficient even when the team has a plethora of questions.

Definitely believe Redo will be a longstanding app we will be using for the foreseeable future. Thanks Redo Team!