Reviews (821)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.

April 19, 2023

Ian & Hannu helped me get this app set up & moving forward. Was it all that necessary? Maybe yes, maybe no... I'm pretty tech savvy and this app is really easy to navigate so I basically had it all set up before the call, but when they reached to out to advise they offer phone/video onboarding support, I took 'em up on it (to ensure I did it correctly) & the CUSTOMER SERVICE provided in that was exceptional! I wish ALL apps would do this, to ensure we're on the right path & using the app to it's full potential & to our biz owner's understanding - can't say enough good things about this app's support! Now, my customers have an amazing service provided & I feel confident I have the support of the app's behind the scenes team! Thanks y'all!

Farm & Ranch Candle Co.
United States
2 days using the app
April 16, 2026

Love this app and team!

Cozy Clip®
United States
3 months using the app
June 10, 2025

I have never encountered such careless app owners. I’ve contacted you multiple times, explaining that I wanted to use your app but was unable to log in. I even left my email address, yet all I received was a generic response. I’m deleting the app, and I will never recommend it to anyone.

MOOGCO Baby
United States
7 days using the app
Redo Tech, Inc replied June 11, 2025

Hey MOOGCO team. Sorry to hear about your experience. We'd love to help here.

I don't see a Shopify download history for MOOGCO. To help you get set up, feel free to send me a direct message at jordan@getredo.com. We'll make sure we hand hold you and get set up with Redo right away.

April 8, 2026

Great app, great customer support. Highly recommended for serious Shopify brands.

Sonix
United States
8 months using the app
April 7, 2026

Great customer service!

ANETIK
United States
Over 1 year using the app
April 4, 2026

Great customer service! I like how they keep adding more features!

Boutique Rituals
United States
Over 1 year using the app
March 27, 2026

Amazing customer support experience with
Mason! Highly reccomend.

Jupe NYC
United States
Over 2 years using the app
March 26, 2026

Redo is the best app for everything I need todo with my Shopify stores. From Shipping to Marketing they cover it all and it works great!

Makari Wholesale
United States
About 6 hours using the app
March 24, 2026

Thanks Cade for your help!

Little SOHLS
Australia
2 months using the app
March 20, 2026

Very easy to use and the team is super helpful!

Faith Naomi
United States
4 months using the app