Reviews (817)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, all‑in‑one post‑purchase platform for returns, exchanges, and operations. Many highlight fast, U.S.-based support that solves complex edge cases and builds custom flows. Merchants report an intuitive returns portal, strong adoption of “risk‑free buy and try” and protection tools, higher revenue retention, and reduced support workload. Several say it replaces multiple apps for returns, tracking, shipping, and customer communication.
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Great product, good team and easy to use!
very helpful all around, thank you for all your help in scaling our business
Top notch support makes all the difference amidst the wave of available Shopify apps.
What sets Redo apart isn’t just what it does—it’s how it evolves. The team is collaborative, responsive, and genuinely invested in building around your business needs. While the foundation is returns, the real value is in the innovation layered on top: from re-commerce to conversion uplift to seamless customer experience. Redo isn’t a plug-and-play app—it’s a strategic partner building toward what’s essential.
Highly recommend.
Not many apps can change the trajectory or bottom line of your business. Redo did and continues to do so for us.
LOOOOVE this app! It has helped our team so much with returns and make the process so seamless.
It's an absolute nightmare. It's an absolute nightmare. It's an absolute nightmare. It's an absolute nightmare.
Haven't started processing returns through the app yet, but 5/5 stars to Dustin and Max for all of their help with onboarding and sharing general information about the app and the benefits it will have for our business and customers. Looking forward to the Re:do journey ahead!
Just completed onboarding with Re:do! Super excited to utilize all the automation features and customer friendly flow for our amazing customers! HUGE SHOUTOUT to Chris and Max for all their help making the process quick and easy! Great support and they were able to get answers to all my questions super quick! 10/10 recommend!
Our company has been using Redo, over the past 2 years and we love how dynamic and robust the platform has become. There are ton a features that can help optimize your business and website in a variety of ways. There are always things that can be better, but I would say the team is very attentive and considerate of their customers needs!
We've been on Redo since August 2025, and there's a reason they stand behind their product. It's been a great success for both our customer service team and our customers. From launch to needing account help, the Redo team can't be beat!
