Referral Candy & Affiliate

We have been searching for a referral program for awhile and ended up with RC. After logging in on my own I was having issues navigating and building out all our communications and understanding the integration. Thankfully I used the "chat" option and Karen popped up as my saving grace! She was concise, friendly, and SUPER easy to work with and walked me through everything without ever making me feel like my questions were stupid. Thanks to her we were able to build out quickly versus what would have taken me days while I explored. Highly recommend working with their service team to get you up and running quickly!

Great app, and the support is just awesome. I had some problems with the billings and Bryan called me to sort it out. Never saw anything like that in any other app (and I use a lot of apps).
Other great super customer service I received form them: Tippy started helping me out to integrate the Referral candy with Recharge, almost there... After one day Benz helped me for another 5 hours and finally it's all running like I wanted it too. Finally also Karen helped me with some issues I was getting when the campaign start running. Was a hard work, and the team was great figuring out how to proper integrate with recharge. Thank you Referral candy team!

We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.

One week in, so far it seems to be the best option for the cost.

Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable.

Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.

The app is very versatile in nature and can be modified to fit many different needs and scenarios of a company, which is very convenient. The installation and integration process with third-party apps is also instant and does not come with any added hassle or worries. But, the thing I look most for when deciding on the right application to purchase is customer service and attention to detail. Shoutout to Dwight S., he was not only able to help answer any queries over email on a timely manner but was also very crucial in helping us get set up as quickly as possible given our short timeline for optimal set up. He offered to get on the phone with our team and help us figure all the details out so we can get started as soon as possible. Thank you Dwight!!

**updated content here: Got a great email from the support team about our review (below) and it appears that they have 2/3rd's of what I thought was missing in terms of features. Kudos to them for the follow-up and I have upgraded their rating because of the excellent service/support.

***prior review:

This is a very limited package and if it doesn't fit your business model, you don't have much flexibility. We decided not to use it because of the very rigid rebate processing model: they process rebates at the end of the month. This means that you can't control when they get paid, or if they get paid. In our case, we offer a moneyback guarantee and that means there is no way for us to cancel the payment or modify it once a purchase has occurred.

Hi Referral Candy!

I sent out a campaign this past week to 800+ customers. This was my second campaign so I am still relatively inexperienced with operating the referral program. I tested the email and all the links after I sent the email out and nothing was working. I felt terrible at that moment because I thought I might have sent out over 800 emails that didn't work. I contacted referral candy support and immediately got help. Karen M. and Benjamin B. spent over 5 days helping me figure out what was wrong! The email works fine now. I have had nothing but top notch customer care from this company (sometimes my contact is Eugene and he is very helpful as well!). So thanks to the referral candy team for providing a great service and awesome customer care!!

Matthew C.

We've been using Referral Candy on www.quadlockcase.com for several years now and it works brilliantly. There's never enough time in the day when running a young start-up so when something comes along which can solve a problem with the click of a button you have to go it a go. Referral Candy was exactly that solution for us. Not long after we launched our site we had more and more customers asking for a referral program. We looked at our options and referral candy appeared to be the easiest and simplest to install so we gave it a go. It really has been a set and forget system. Referral Candy takes care of all the emails, and payments with out us lifting a finger so we barely have to even think about. And it works! It's generated hundreds of sales which we may not have got otherwise. Highly recommend.

I almost joined Loyalty Lion and spent a fortune but luckily went for ReferralCandy at the last minute

I do still think it's quite expensive. And, to be honest, the app is a bit rough around the edges. It could do with more customisation options (the emails are bit basic) and better referral features (tiered rewards would be great) but it gets the job done.

I've been using it for a couple of months now and the referral rate on my store is a pitiful 0.31% so it's not performing particularly well. But that could be due to my offer not being good enough so I can't blame RC too much.

For now I'm going to leave this review at 5 stars as the customer service has genuinely been great. Very fast response times and helpful staff. In particular Tippy did a great job of helping me out.

I will continue to try to improve the referral scheme and after a year I will update the review and give a more accurate star value for what it's worth, based on how I got on.

I am only starting to use this app - initially the email responses to my requests for support with set up were well intentioned and kind, but for some reason they would not agree to chat with me even after asking multiple times. I was considering to not use the app. HOWEVER - then I received another email from the company where I was connected with Mardie who immediately was available to work with me LIVE on google hangouts... or whatever they call it now :) She is incredible. Probably the most helpful, knowledgable and informative online assistance I have ever had for any app (I have tried MANY apps and needed a LOT of support in my day). There are apps out there that will not give you this kind of support without paying large sums up front for a premium plan - Referral Candy gives this to you when in your free trial period to get set up. Mardie was able to efficiently walk me through this step by step and answer every single question- and when she did not have an answer, she found it for me later and emailed me. She is honestly brilliant and this reflects on how good of a company this is if they have people like Mardie available for us and give them space to spend so much time supporting customers. I would not hesitate to send anyone else to try this app - the app may or may not work for you but you will possibly get the best support you have ever received.