Referral Candy & Affiliate

Installed Referral candy but didn't activate it because we were testing other apps. Realized that we were charged for 2 months when the app was not activated for use yet. Being new to shopify, we didn't realize fees start when app is installed, we simply thought it would start when we activate the app. JC was kind enough to convert the 2 paid months into credits so we can start testing referral candy. He provide some advice on how to better use RC too. thanks for the help.

New to Shopify and to Referral Candy and my experience with Tippy has been hands down the best experience I’ve had to date with any of the apps we have purchased. Tippy took the time to respond to emails and questions quickly, set up a meeting via web, walked me through step by step, made suggestions and made me feel like I had a vested partner in this process. Thank you Tippy and ReferralCandy for you dedication to my success . You truly just raised the bar ! Wow ....

ReferralCandy is very easy to set up and get going. They also have super responsive customer service via Intercom chat or email support.

I just got off the phone with a support rep named Karen and am literally switching my referral program from another one (ALMOST) solely based on the level of support. These referral programs are a little intimidating to get setup, as you want to make sure everything is good before going after affiliates, and Karen went over and beyond to explain and walk me through how everything would work. Had it not been for the call, I probably would have just played it safe and stayed with my existing service because I didn't want to have to "figure out" how to set everything up again. 5-Stars! Definitely looking forward to getting into the service and seeing the benefits!

Wonderful customer service! JC helped me solved my problem. It was a great experience. Thanks for that.

Es una buena app y aparte una manera entretenida de conectar con tus amigos por medio de un descuento en donde ambos ganan!

Just had a demo with JC and he helped me tremendously, he showed me all ins and outs of Referralcandy. keep up the good work!

It's really good service! I had a problem and went to ask them very late. Got back to me quickly and have been helping me with my problem. I think they are 24 hour customer service.

The app is totally cool, 1 click installation, fully and deeply integrated with Shopify, the support is fantastic as well, Jon helped us with our tech queries and helped us with some advanced configurations between accounts.

I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate.

For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate:

Affiliate A: 3.5% x first 3 new customers
Affiliate B: 3.5% x first 3 new customers
Affiliate C: 3.5% x first 3 new customers
Affiliate D: 3.5% x first 3 new customers
Affiliate E: 3.5% x first 3 new customers

The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.