Reviews (51)
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it works! Will test for more sessions. gives a good idea of customer behavior. and to see if there are any issues.
Thanks for the great review 🙌 we appreciate it!
its amazing, the app is really good, really shocked to what it can be done, would give it 100 stars, if possible
super easy and this is going to be really useful. 100 character review limits ftw sjadhasjdhasjhdaskjdhasjkdhjsad
The quality of Conversion Bear apps and the fact they offer most of them for free is just unbelievable. Popcorn Replay is just another home run!
Very pratical app, easy for integration and easy to use. I downloaded the same day and have results the same day. Thank you very much
Love this app! It's amazing to see what my customers are actually looking at really helps with my buying and designing jewellery process.
Works great so far! Super excited go see what my customers look at all the time! Also like how I can watch something later if I am busy too
doesn't work on Dawn theme, you can only see the annonce bar, first image, and the footer but all without text, just white background. Same issue as propel replays
Hi there,
the app works across dozens of stores who use Dawn - it is not limited by a specific theme.
You've mentioned you are experiencing the same issue you had when using a different recording app (Propel). As such - the error is coming from your specific theme files, and not the app.
It seems that you are trying to view an app or a custom element which is located on top of your main page.
Some elements are wrapped inside iFrames which means we (or any other recording app) do not have access to their code, and can not technically record them in the view. That does not mean they won't show, it just means they would not be presented inside a recording. In these cases, we render widgets as gray blocks.
The root cause of apps not able to render iFrames is because the app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video. You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay.
If we would record a video - that would make your store unusable as it would take the entire bandwidth.
Thank you for your understanding and happy to answer any questions directly - support@conversionbear.com.
I was charged for three months and was never able to access over 2,000 recordings! This app isn't worth it .
Hi there,
Popcorn was used by your account since October 2020.
Since it was installed, we have not received any support ticket or email by your account. Our team is available to help through a live chat and email. We will be happy to solve any issues as they arise.
Please note the app billing plan was *manually* activated by the store admin on March 23rd, 2023.
As any other Shopify app billing charge - it is visible in plain sight inside each and every Shopify monthly invoice, under the "Apps" section.
A charge will be automatically deactivated once the app is uninstalled.
We have a satisfaction guarantee policy through which any of our accounts can be refunded with no questions asked.
Please let us know if you need any further assistance via email - support@conversionbear.com.
It is great to see how website visitors run thru our site. A little bit spooky. But very, very helpful. Thank you, Conversion Bear
