Reviews (476)
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hate it! The one before had much more steps but I loved the label and I designed it my way. I don't like the labels on this application , I can not have them like the previous ones.
Thank you for sharing this feedback. This is a current limitation due to the types of labels this app can print at this time.
> Dymo - 30252 Large (1 1/8" x 3 1/2"), maximum of 40 digits
> Dymo - 30336 Small (1" x 2 1/8"), maximum of 22 digits
> Dymo - 30332 Square (1" x 1"), maximum of 6-8 digits
> Dymo - 30299 Price Tag (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
> Avery Standard - 5160 (2.63" x 1")
We’re always looking to improve apps with feedback like this, so thank you again. I’ve also followed up with an email and will send the feedback to our development team too.
Niall, Shopify Support
I have been trying to reach help for 4 days in a row with zero response. The label choices are minimum so it appears this app will be useless trying print on smaller Avery labels....
Hi, there. I'm sorry to hear you've had a hard time reaching our team - we're experiencing a large volume of support requests right now, so if you've reached out via email it may take longer than usual for someone to get back to you. If your issue is urgent, I'd recommend reaching out via live chat, or by messaging us on Facebook or Twitter.
If you're trying to print on a label size that isn't compatible with the default template, we should be able to assist you in changing the size set in the template's code. I'd like to find out more about what you're trying to do and see what we can do to get that working for you. I'll follow up with you via email for more details and we can discuss there. Thanks! - Brie, Shopify Support
This app has just made my otherwise very good experience with Shopify...a very bad one! Way more time consuming and frustrating for labelling.....any plans to bring the other app back?? please
Thank you for providing us with feedback on the Retail Barcode Labels! Having to change to a new app can be frustrating as you need to learn new workflows but Shopify Support is around to assist if you ever run into issues. I have sent along an email to offer you assistance using the app and to give you the opportunity to provide feedback so we can improve the app. Hope to hear from you soon!
- Alex, Shopify Support
This app is terrible zero stars. Far too many steps to print a label and it prints off the label not showing all the product name. Please bring back the previous app that was fantastic and easy to use.
Hey, there! We appreciate you going out fo your way to give us this feedback. We are constantly striving to improve all of our applications and merchant feedback is essential, so thank you. I am sorry to hear that you experienced these issues when using our app, I have gone ahead and emailed you to offer support. I look forward to hearing from you. -Bo, Shopify Support
this APP IS CRAP !!!!!!! My rating is ZERO stars Any high school kid could program a better app then this.
let me use the previous one? The previous one was crap too but at least it was one or 2 clicks to use.
Hi, there. Thank you for sharing your feedback about your experience with the Retail Barcode Label app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
You should add a feature that allows you to bulk print barcodes/tags, especially linked to transfer orders. Very annoying after receiving a transfer I have to go through and individually find the item, and print each tag.
Hi, there! You should be able to print barcode labels in bulk by navigating to the app and then clicking on "Print labels". You can then search and select which products you'd like to print for in bulk. If this isn't working for you, please reach out to support and we'd be happy to take a look with you. Hope that helps! - Brie, Shopify Support
App looks good sadly it bugs when creating template : I only get the barcode and the SKU, even when selecting Price, Product name and Variant. I can t use it if I cant have the price on the label... Hope they ll fix the bug
Thanks for reaching out about this! If your labels aren't showing the product price, this is most likely because you're using a currency that isn't currently supported. This app currently only supports the currencies found here: https://bit.ly/3pcMSbf. If you're not using one of those currencies, this would be what's causing your issue there.
If that's the case, I suggest using the Dymo Label software to create your labels instead: https://bit.ly/39fg0Ji.
If you are using a supported currency, please contact our support team so that we can look into this for you further: https://help.shopify.com/en/questions. Hope that helps! - Brie, Shopify Support
This app keeps stuffing up on me, half the time it won't even print and ends up just sitting there in the printer app?? Also feels like so many more steps to actually print barcodes compared to the old app. Not user friendly
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! -Lauren, Shopify Support
There needs to be a way to input other sizes for templates. I have extra small dymo labels that are compatible with my dymo printer I purchased from Shopify, but I am unable to use them as their size isn't supported in the app.
Thank you so much for providing us with your feedback. At this time, the Retail Barcode Labels app supports the following labels sizes: https://bit.ly/2Zdw49M.
I can certainly see how it would be helpful for merchants to have more templates sizes available within the app. I've submitted feedback directly to our developers on your behalf in hopes that this is something we can address in the future. - Oliver, Shopify Support
This is the worst "upgrade" to the previous Barcode Printer app!! Last app you hit "more actions" then typed in the number of labels you wanted. Now, you have to jump through hoops to print out labels! Bring back the old app!!
Hey there, thank you for taking the time to provide us with this feedback. We are constantly working on our apps to improve them so your feedback is greatly appreciated. I have gone ahead and emailed you as I understand that these additional clicks must be a massive pain point for you. I look forward to hearing from you. -Bo, Shopify Support
