Reviews (476)

Overall rating
2.3
Counts per rating level
  • 12% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 44% of ratings are 1 stars
April 8, 2019

We want the old Bar Code Label Printer back. This app takes 4 times longer to print than the old label printer, and the app doesn't even want to pull up the correct format of labels to print. We liked the simplicity and ease of the old app and also being able to go to the list of the most recently added items and print from there instead of having to go to each individual item to print.

Two Cumberland
United States
About 2 months using the app
Shopify replied June 4, 2019

Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!

- Alex, Shopify Support

August 18, 2020

We have thousands of duplicated barcodes and were told previously it was because of a switch that happened with the system. They told us older products that were created before the switch may have duplicate barcodes created, but we have new products created daily that are being given duplicate barcodes. This causes issues with other third party apps that cannot differentiate between our products because of duplicate barcodes.

Madison + Mallory
United States
Over 1 year using the app
Shopify replied August 25, 2020

I'm sorry to hear that you've experienced this with the Retail Barcode Labels app but thank you for notifying us of the trouble you've experienced here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Oliver, Shopify Support

May 6, 2019

This app is okay. It gives the ability to generate barcodes and print labels, but it doesn't allow me to do it in succession. If I select a series of items and generate the barcodes, I have to re-select those same items again in order to print them. It would be more useful if I could generate the barcodes then print directly from the items I chose in the first place. Having to search for the item again is cumbersome and inefficient.

LAUNDRY
United States
About 2 months using the app
Shopify replied May 27, 2019

Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've gone ahead and filed your valuable feedback to our development team. I've also reached out to you via email to follow up on your experience. I hope to hear back from you! -Jason, Shopify Support

Edited January 28, 2021

This app is terrible! The product has a handful of bugs that need to be fixed. (1) you should be able to bulk generate and print labels directly from a purchase order. (2) yes, you can bulk print labels, but there is a bug in the algorithm. Once you select one item, it completely forgets you've selected it and the entire list of items you selected to print tags goes away and it only prints the most recently selected item. SOMEONE PLEASE FIX THIS BUG!!!!!!!!!

JoeyRae
United States
9 months using the app
Shopify replied August 23, 2020

Thank you for sharing this feedback. I understand the frustration you've encountered while trying to use the Retail Barcode Labels app, and I'd like to discuss this setup further to help determine why the barcodes aren't working. I'll send you an email shortly so that we can investigate this in more detail. Talk soon! - Rae, Shopify Support

December 10, 2018

Like everything on Shopify....doesn't work. Prints wrong orientation or not at all, but shame on me. Fool me once, when I decided to use Shopify, shame on them, fool me twice, when I thought Shopify would support the hardware they recommend and sell to you, shame on me. There goes another $120 bucks, on the plus side it Dymo printer looks very nice sitting next to the Rollo printer they sold me that also doesn't work. I got a real nice collection of paper weights going on here.

SPYSCAPE
United States
32 minutes using the app
February 21, 2022

Terrible. Continually problems with Google shopping feed. All the barcodes state that they are" not valid" with GTIN and google turned it down. I did an online chat and resolved some of the issues, but then checked back and everything is still the same. Not valid Barcode. Very frustrated. I am extremely unhappy and this seems to be an issue for others as well as me. I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down.

Southern Rayne
United States
Over 1 year using the app
Shopify replied February 25, 2022

Hey, there. Thank you for taking the time and bringing this to our attention. It's important to note that the GTIN that Google requires is the unique product identifiers assigned by the manufacturers. While the GTIN isn't something that the Retail Barcode Labels app can help with, our barcodes can be used for store management purposes.

That being said, if you need help finding the GTIN for registered products, then you'll want to check out Google's documentation on that here: https://bit.ly/3HkUm4b. However, if you're selling custom products, then they do not need to have a unique identifier.

If you need more assistance with this issue, then this is something that our Support team would be happy to help you with. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support

March 4, 2020

Love this app, labels print quickly and clearly. Only reason i can't give it a 5 is I click create bar codes, wait for confirmation this was done, go to the labels I want to print and it says barcodes are missing. I have to do the process again, may be my connection speed (SLOW) but figured I'd pass it along. It would also be nice to not have to go through so many screens to print labels, if bar codes must be created once that is done it should automatically go to the product...
Thanks!

C U at X Tack
United States
About 1 year using the app
Edited April 2, 2019

This app is absolute trash. I had been using the other app that was replaced by this excuse for over 3 years with no issues. Why did you do away with it? I am not alone in saying I want the old one back. This new app is so inefficient it's laughable. Multiple pages to print barcodes for one product at a time? What's the point?

I have nothing good to say about it honestly, and as a Shopify customer with multiple store accounts, I am sorely disappointed. Hopefully with enough pushback they will bring the old app back, because this one is just not going to work long term. Do not download this app if you can help it.

Curious Nature
United States
14 days using the app
Shopify replied June 5, 2019

Hello Curious Nature, firstly, thank you very much for sharing this feedback. We’re always looking to improve apps, and we are working to improve the way apps work with stores and what they offer to merchants such as yourself. I'd like to also help where I can with using this app, so I’ve followed up with an email to you. If you have anymore recommendations, I can submit them to our developers too. Thank you.

Niall, Shopify Support.

October 17, 2022

Why does Retail Barcode limit a dumbell label to 1 line? We would love to be able to use Retail Barcode Label to print our Dymo dumbell labels, but we print 2 lines on them and need 4 fields. The dumbell fits all of the text. Saying this APP allows you to "create custom templates" is not really true. Right now we have to export product data and then merge with the Dymo template, but the exports take more time and because Shopify limits product list in admin to 50 records per screen, we end up exporting multiple documents. Please fix Retail app to allow TRUE customer design. We print 2 lines on dumbell labels for all of our products, so there is no reason we should be limited to 1 line of text in Retail Barcode App.

Q Evon
United States
About 1 year using the app
Shopify replied November 8, 2022

Hi there, Q Evon. Thanks for taking the time to leave us a review! We're sorry to hear that the current functionalities of the app don't support what you're trying to do with your labels. I'm happy to take your feedback here to our Product Team, so they can consider adding more lines of texts for certain labels in a future update. I can't promise when it may happen, but you can rest assured that our team will be aware of your request. -Imogen, Shopify Support

January 3, 2019

Hate when you have an app that works great and it is replaced by one that takes a lot more steps to get my work done and it does not even print the labels correctly.

Cons...
-Way too may screens to just print labels
-Defaults to the number of units you have on hand so in my case I need 1 label and it wanted to print 1125 labels.
-Does not print centered on my Dymo labels (I actually can't use this app the way it is printing, it is just not the professional image I want for my company.)

Pros
-If you have not already invested in a label printer it will let you use your normal printer and label sheets
-Can customize the labels a little more
-If you never used the previous app, this one probably won't drive you nuts.

Thread Waggle Quilting
United States
About 1 hour using the app