Reviews (476)

Overall rating
2.3
Counts per rating level
  • 12% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 44% of ratings are 1 stars
May 9, 2021

This app has been available for a really long time and to know Shopify hasn't addressed the issued/major complaints with this app is frustrating. This app is basically useless unless used under perfect circumstances.

VOLTLIN
United States
34 minutes using the app
Shopify replied May 19, 2021

Thank you for reaching out and I'm sorry to hear that you're experiencing issues with the app. If this problem is continuing, please contact our support team directly so we can take a closer look at things and troubleshoot the issue: https://bit.ly/2AWw5VA. -Oliver, Shopify Support

Edited July 11, 2019

EVERYTIME I want to print a label for anything in my store that is NOT new, it goes to create a label instead. It's 3 more steps to get back to print the label. Very VERY annoying!!!! I hope that this can be fixed soon.

Red Stone Glen Fiber Arts Center
United States
5 months using the app
Shopify replied July 22, 2019

Thank you for taking the time to share this review with us. If you have already created barcodes for your products, you should be able to print them by clicking here (https://screenshot.click/22-49-su2w4-3a02k.jpg).

I'd like to discuss the steps you're seeing to help make sure the app is working for you! I've reached out by email and look forward to speaking soon. -Lizzy, Shopify Support

January 7, 2019

The last barcode app is 100x better. All my product titles fit into the small 1X2 label. Now everything gets cut off and it's not aligned. I had to buy the bigger labels so the titles can fit, but it does not align. FIX THIS ISSUE!!!!

Curvy Sense
United States
About 1 month using the app
April 7, 2021

I was using this app for the last few months and didn't have any issue. Today it has stopped creating barcode when I am after getting a huge delivery in causing me a load of backlog. I uninstalled it and reinstalled it and it still won't work.

Pat Lane Shoes
Ireland
3 months using the app
Shopify replied April 21, 2021

I'm sorry to hear that you've had this issue with the Retail Barcode Labels app but thank you for letting us know here in your review. It sounds like this is an issue we may be able to troubleshoot for you, so I'd recommend reaching out to our support team directly for assistance: https://bit.ly/2AWw5VA. They'll be able to authenticate you on the store and take a closer look at things for you. -Victor, Shopify Support

January 23, 2019

Don't use this app if you are using shopify's google shopping app to, since it will overwrite all your EAN/GTIN fields with it's barcode resulting in failed syncronisation for your shopping feed. I lost over 250 correct maintained data until I noticed that it kills my Shipping Feed .... zero stars

Wohnreich
Switzerland
9 days using the app
May 4, 2021

Honestly, we need more options for Dymo templates. Shopify Hardware sold us Dymo Hardware, but the size tags we need vs what is available as a template are way too big. Need this to be more customizable, so we can choose *Just* barcode and name of item, on a smaller Dymo label ( 1⁄2 x 1 7⁄8" or 1⁄2 x 1"). It's so limiting.

DECANTsf
United States
6 months using the app
Shopify replied May 15, 2021

Hi, there. Thank you for leaving a review and providing us with your feedback. I can see how having more options for the label sizes can be beneficial for our merchants, like yourself, and I'd be happy to share your comments with our developers. Thanks again! -Elias, Shopify Support

December 31, 2018

Half baked. The old barcode printer app was due for some improvements but it worked and this isn't an improvement. defaults to the total number of items in stock regardless of location. Loads of printer selection and print preview steps. When It actually printed for me the barcodes are unreadable by the scanner. Back to the drawing board.

Pippettes dispensary
United Kingdom
3 days using the app
January 25, 2019

Seriously? WTF is going on? I thought the last app was bad...this one is worse. Way more steps to print a simple label. When it does print, Its too small to read, and I have to go back to each individual product to print. At least with the old one, it would show all of the new products together. What are you suppose to do after Feb 20th?

Pretty B. Clothing
United States
37 minutes using the app
March 20, 2019

This app doesn't work. I use to be able to print beautifully designed barcode tags. I can't even get my Dymo to at the least get the correct sizing to print a generic looking barcode. You guys need to fix this quick, or bring back the old app that actually works. It's not even a fact of user friendly, it literally does not work with my Mac and Dymo.

Conservatrice
United States
16 days using the app
Shopify replied April 26, 2019

Hey, there! I am sorry that this has been your experience with the Barcode Label Printer app. I have gone ahead and reached out to you via email to offer support and gather any further feedback you are willing to share. I look forward to hearing from you. -Bo, Shopify Support

Edited May 6, 2019

Please note that this new app is not appreciated as the dimmensions I previously used are not even an option. Furthermore, when there are changes to Shopify, being whatever it is small or large changes, the Retailer should be notified and have an option of accepting or not. I now cannot print the labels I printed last year and have ordered several.

Boutique Grand-Pré
Canada
7 days using the app
Shopify replied May 27, 2019

Thank you very much for sharing this feedback with us. This app does have the ability to work with most common label templates from Dymo and Avery, and also allows you to add custom sizes.

That being said, we're always looking for ways to make workflows easier for our store owners, so I'd like to chat about the trouble you've had with this app in more detail.

I’ve reached out to you via email, and hope to hear from you soon! -Lizzy, Shopify Support