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This app needs support seriously!!!!!
So many dymo labels aren't available is insane! really disappointed.
EDIT: Dec 22. 2024. It stopped creating barcodes entirely.
Update March 21 2024. Still not working at all. Support is non existent. So glad the experts at shopify are buying apps and killing them off forcing me to pay 12 bucks a month to make barcodes with another app.
This app is a huge pain... the older app was better. For no reason at all, and completely out of my control, this app defaults to using the wrong side of my Dymo printer! It is wasting all kinds of materials, and my time. Shopify needs to get on top of this issue immediately.
****UPDATE***
After getting previous issues sorted. As of Thursday April 4th 2019 this app is completely non functional, again. We can not adjust format/sizing again... for seemingly no reason. It would appear that once again Shopify has rolled out an update without communicating to their customers.
Please get this sorted ASAP! We are losing money!!!
Hi M22, thank you for providing us with feedback on Retail Barcode Labels! There are some challenges during the initial setup of the app but we can help with that at Shopify Support. I've sent along an email in case you needed any further assistance on this. - JP, Shopify Support
BE CAREFUL !!! THIS APP WILL REPLACE THE GTIN / UPC FIELD BY AUTOMATIC BARCODES ! THIS CAUSED A MASSIVE DROP IN THE NUMBER OF PRODUCTS AVAILABLE ON OUR GOOGLE MERCHANT CENTER AND THEREFORE IMPACTING OUR GOOGLE ADWORDS AND SHOPPING CAMPAIGNS ! This app is designed to generate automatic barcodes, so this is good if you are a brand which is in the process of creating brand new products which have no GTIN/ UPC yet. Otherwise if you are a company selling items from other brands, the items you are selling already have their unique UPC/GTIN so do not use this app otherwise it will generate barcodes in the field where GTIN/UPC should be written. We asked the app to remove all the barcodes which were created, there is no way to do so they say ! So we have to go through each of our products to remove the barcodes !
Thank you for reaching out and sharing your feedback with us, and I am sorry to hear that you've experienced some issues getting your products approved by Google. It sounds like you've already contacted our Support team which is exactly what I would have recommended. Barcodes can be edited in bulk via the bulk editor or via a CSV as well: https://bit.ly/3naLxkU. -Oliver, Shopify Support
SUMMARY TO HELP OTHERS: try pasting codes into external templates using Dymo/Zebra software. I am only on day one, and so far this app has 100% solved my issues. All I needed were barcode (numbers) generated for products - in about 5 minutes this app did exactly that. Doing this manually would've taken me hours, days, maybe even weeks. I think I understand why there are so many negative reviews - perhaps because it's advertised as an all in one barcode generator, label designer, and printer. Here's what I did: downloaded Dymo software and copied the generated barcodes into their label templates. From there I can customize size, text, everything. Every single label scans. NOW - if I find there's duplicate barcodes in here somewhere I'm going to be peeved, but so far so good. Listen, I know it seems clunky right now but back when I used another platform that starts with a Shop and ends with a Keep it was the same way in the beginning - barcodes were generated but direct label printing was near impossible. Perhaps Shopify will listen to concerns and work on patching bugs - in the meantime try external templates for Dymo/Zebra.
Hi there, Mxd Magic. Thanks for taking the time to leave a review for Retail Barcode Labels! We're glad to hear that the code generation feature is useful to you! We have had some folks report issues with duplicate codes, so make sure you keep an eye out for those. We appreciate the feedback you provided here regarding the printing functionality of the app. Feedback like this helps us build our products to be better. I've gone ahead and passed your review off to our Product Team for their consideration. Thanks again for leaving your review! -Imogen, Shopify Support
So many steps involved just to print a label. What a waste of time. Waste of materials too when I inevitably try to print quickly and forget to select the paper size (which needs to be done every time).
Update: This is the most infuriating part of my brick and mortar. Even when selecting the correct size "paper," the label is positioned incorrectly on the sticker and gets cut off, necessitating a decrease in scale percentage. This in turn makes the label small and difficult to read, but otherwise, pertinent information gets cut off, even though it is nowhere near the side edges of the label.
I also dislike that when selecting product labels to print, most recently created products are not listed first. Now I need to either remember which products were most recently created (difficult when creating many in one sitting), waste time and write them all down so I don't forget, or open multiple tabs to reference.
Honestly, please bring back the former barcode printing app, it was far more user friendly and efficient. This one is AWFUL. Side note, when printing regular documents after printing labels, you need to select your printer and paper size...again.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Not sure why I have to buy brand new labels because now they are printing Lengthwise instead of the original way. Please don't make this a "have to".
Worst app ever. Why replace the old app that was working just fine? The app doesn't recognize Thai Baht so we can't add the price on our labels anymore...
Thank you for sharing this feedback. I'd like to help out as much as I can here and I'll email you as well if you need any more help. Unfortunately, at this time, we don't support some characters or currency symbols for barcodes. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer to merchants like you. I’ve also followed up as well with your feedback to our app development team.
Niall, Shopify Support
This app is a major downgrade from the previous barcode app and needs major improvements that should have been evaluated before the new app was released. HUGE disappointment!
Thanks for taking the time to share your feedback. I’ve followed up with you via email in case you needed any further assistance. -Lauren, Shopify Support
This app is completely worthless. It is NOT user friendly!! WAY too many steps to print a barcode. The app you had before you took it away in Feb was way better than this one!
Thank you for the feedback, we are constantly trying to improve and so feedback such as this is always appreciated. I understand that this app does take more clicks than the previous version. I did some further digging into this and found that when merchants go to print the labels, they often experience missing label types from their print selection settings. To get around this, you will need to select 'Print using System Dialogue' and then select the appropriate SKU from the list there instead.
I have followed up with you via email to provide further support and receive any additional feedback. I look forward to hearing back from you! -Bo, Shopify Support
This is an exercise in frustration. Too many adjustments to be an efficient use of time. The previous barcode printer was far superior in its' ease of use. Please make some user friendly changes!! Soon!!!
Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support