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I am totally and utterly disappointed by this app. We used it for about a year or so, and it seems to be OK until, it started generating duplicate barcodes. What an utter nightmare. I mean it just needs to do ONE THING. JUST ONE THING - unique barcodes. And it manages to create duplicates. I rang up support, and was told this was "known" If it was know - this is a critical defect!. It shouldn't be that hard to create unique codes. That's what computers are really really good at doing. Please fix this.
I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of this problem here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Victor, Shopify Support
The old app (replaced by this piece of junk) was much better. Printing customized labels was so easy. Now, with the "new" app, my workflow to print labels takes at least 4-6 times longer. I can longer print my customized labels within this app. I have to export the products, manipulate the export and then print the labels from with Dymo app. I should not have to give up my specific label format to meet what this app can do. This app was a huge step backwards.
In the 4 months since my review was responded to, I see no changes in how this app works to improve usability. Disappointing as this app was useful before Shopify thought the updated app improved the process.
Thank you for reaching out with this feedback. I understand your frustration with the process for printing customized labels, and how much more time consuming this task is now. With this in mind, I would really like to pass your thoughts over to our developers so that they're aware of how this is impacting your business. We are always looking to improve our platform, so we really appreciate you taking the time to write this review. - Rae, Shopify Support
App reuses barcodes for multiple products, which doesn't help me with the automation with over 350 products each with up to 14 variants.
Also, it would be helpful if I could select what label I would like to begin printing on for the label sheets, as it is extremely rare that I have a full sheet of labels I need to print at any one time, and I abhor waste.
Thanks for taking the time to share your feedback. In regards to the app reusing barcodes, this should not be working as intended if it's doing this. There are ways to create barcodes from the app or even on a product level that are unique barcodes but I'll work with you in depth in my email to you. For re-using label sheets, there is a work around method that I can go over with you and will be letting our developers know of the paint point you were having so it can be addressed in the near future. I’ve followed up with you via email in case you needed any further assistance on this.
- Alex, Shopify Support
DESTROYED MY BUSINESS ON CHRISTMAS EVE! After 9 months of uneventful use this grinchy piece of software decided to overwrite every single barcode on all 35,000 items at my stores. We don't know how. Shopify support doesn't know how. No one can do anything. The staff at our multiple locations have had to manually search for every item in the POS, forcing customers into long checkout lines. Even with uploading backup data, we are going to have to burn payroll to rescan at least 2,000 items. This app has turned this jolly fella into a full on scrooge. Humbug I say, Humbug!
Hey, there. Sorry to hear about the issues caused by the overwrite. While we don't have any additional information how that could have happened, this may be something that our Technical team can look into. Please get in touch with our Support team again by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and make a request to have this issue escalated.
With a large product catalog, we do recommend making a backup in the event this happens again. There are a couple of options you can consider for doing this, such as by exporting a copy of your products to a CSV file (https://bit.ly/3wCodAB) or using a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f).
Thanks again for taking the time and bringing this to our attention. -Elias, Shopify Support
I realize this app was created to improve on the last app "Barcode Printer", which did have its problems, however, THIS APP IS AWFUL for printing many barcodes for different items. It's like 5 more steps to print each barcode and it doesn't even support the 1"x1" barcode that SHOPIFY SELLS ON ITS WEBSITE. You have to choose something close in size and the barcode looks bad. THIS IS NOT A GOOD ENOUGH SOLUTION. This is worse in many ways. At least with the former app, when it was set up and working properly, it worked fantastically. This app is junk. shame on the developers for pushing this crap out. Takes forever to get something simple done.
App completely disappeared today!! Anyone else having this problem??? Help!! And the tech support toll free number is no longer working
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. The app underwent a recent update which required re-installation from the Shopify App Store. I've taken your feedback to our developers in hopes that we can improve this process in the future. All the best! -Oliver, Shopify Support
It appears that this app is no longer working. Also, the contact information is NOT working. Not cool to get rid of an app that people use with no warning.
Thank you for writing this review and I'm sorry to hear that you've experienced some trouble with the Retail Barcode Labels app. I'd like to take a closer look at this to see if I can help, so I will be sending you an email shortly so that we can discuss this in more detail. Please respond to me there if you are still seeking assistance. -Oliver, Shopify Support
fonctionne très bien, manque une option en cas de feuilles à étiquettes déjà utilisé, choisir le nombre d'emplacement vide
l'app improvvisamente non riesce più a creare i codici barre e continuamente indica che mancano. Ci segnala che manca un codice a barre di 1 prodotto, proviamo a crearlo, indica che è stato creato ma poi non lo visualizza nella stampa. Come può essere risolto questo problema?
Ciao! Grazie mille per aver condiviso le informazioni sul problema che stai riscontrando! Varrebbe sicuramente la pena contattare il nostro team di supporto Retail per verificare se possiamo individuare la causa principale dei problemi operativi che descrivi ed evitare che si ripetano. Non esitare a contattarci tramite https://shopify.link/vRnL e potremo indagare ulteriormente per te. Grazie mille!
- Natasha, Supporto Shopify
Everything has worked fine until now, but for about a week the barcode generation page has not been updating to the “barcodes created” state. This makes the app harder and slower to use. What could be causing this bug?
Hi there! Thank you so much for sharing information about this issue! It would be expected that you would get some indication that the barcodes had been generated. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause of the issue and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
