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This app should be connected to Stocky, so the labels could be printed directly from there.
When printing on the app itself, on the drop down quantities page the Barcodes should show on each product, and that would be obvious!!
Hi there! Thank you so much for sharing this feedback!
I completely understand the need for a quick and easy workflow when printing labels, and that being able to achieve this from the Stocky app directly would be helpful to you. At this time there is no integration between the two apps, you would need to either print barcode labels from the Retail Barcode Label app or from the Stocky app, separately. More information about printing labels directly from Stocky can be found here, should you wish to explore that option: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
My dropdown is no longer available on the product page. There is to much info on the labels I just printed from this app! You can nearly see the price
Hi there! Thank you so much for sharing information about your issue! You should still see the option to print a barcode label with the app from your product page, just make sure you are on the parent product page if your product has variants, as the variant pages do not show that option. If you are finding that there is too much information being printed on your labels, we would advise double checking your label template and excluding any label fields you feel are not needed. If you run into any issues with this or are unsure on how to proceed, please do feel free to reach out to our Retail support team via https://shopify.link/vRn so we can take a loog for you. Thanks so much!
- Natasha, Shopify Support
We are having issues with duplicate barcodes constantly. This is a major issue that is time consuming to fix and costs us money to print new tags all the time after discovering duplicate barcodes. We even use the app to create all of our barcodes and it still generates duplicates on a regular basis.
Hi there! Thank you so much for sharing information about this issue! When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. Thanks so much!
- Natasha, Shopify Support
You can only have 1 saved barcode style - & if product has long titel cuts off colour ansd size
Hi there! Thank you so much for taking the time to leave feedback and share information about an issue you are facing! You absolutely should be able to save more than one barcode label template at a time, so that is strange. In relation to the issue where information is being cut off, that might indicate that the label in question is too small for the amount of text, or an unsupported printer or label size is in use, or because the printer settings have not been optimised. You can see a list of our supported label sizes through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. If you are using a supported label size and still encountering issues, you can find steps to optimise your printer settings here as that should help resolve the issue: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. If the issue persists with either saving templates or text being cut off it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can take a further look for you. Thanks so much!
- Natasha, Shopify Support
no customization and needlessly needs to "create barcodes" which doesnt work sometimes and cant make labels for hours.
Hi there! Thank you so much for sharing your feedback!
The Retail Barcode Labels app does allow some customisation of the label content, including label attributes such as product title, price, barcode, SKU and custom fields, etc., but more advanced customisation may not be possible. In terms of creating barcodes, you absolutely can use your existing barcodes and just choose to print labels with the app. More information on the different workflows can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels. If you are unsure of anything or would like some guidance on what is possible, please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks!
- Natasha, Shopify Support
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Honestly a life saver, we sell to grocery stores so I just buy my own UPCs online instead of letting the app generate their own. I just wish there was an option to print the barcodes of an entire order instead of having to go into the app every time and hand select what the order calls for, since I sell products on demand per order. I have been trying to get this feature added, please contact me, it would be game changing.
This app will no longer create barcodes for me. I have cleared my cache, reloaded my shopify, only selected one item at a time to create barcodes, and done the selection for create barcodes for all products with out barcodes. Nothing seems to work after trying 10x and the robot has offered all these suggestions-which I have done with no avail. Additionally, the app also don't not print multiple varients on my 1x1 labels. I am trying to switch over from lightspeed for my pos system, and lightspeed was able to get all my info onto these 1x1 tags no problem.
Hi there! Thank you so much for sharing information about the issue you have been facing! It would definitely be worth reaching out to our Retail support team so see if we can establish the root cause of the issue you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
Obviously I'm grateful to have this, it's indispensable for a brick-and-mortar with 2000 products. But it has a lot of unfortunate quirks that can be inconvenient in that environment. It won't populate fields if they contain certain combinations of punctuation marks. It won't render barcodes if that field has certain placements of space characters in it. Now and then it hangs or crashes when generating new barcodes for labels, and you have to start your print workflow all over again. Conversely, if it suddenly loses all functionality, it still indicates it's working. And you can go mad trying to work around those outages, but you just have to wait for the server to go back up.
Hi there! Thank you so much for sharing information about the issues you have been facing! It would be expected that the app might not recognise some special characters as valid, however, it would definitely be worth reaching out to our Retail support team so we can confirm expected behaviour, and see if we can establish the root cause of the operational issues you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
Good app but it is diabolical to force users out of child/variation back to parent page in order to then access the barcode app. Bring this to the "more actions..." menu on each individual child. Thank you!
Hi there! Thank you so much for sharing this feedback!
I completely understand the need for a quick and easy workflow when printing labels, and that not being able to access the print barcode label option from the product variant page, and only being able to do so from the parent product page, is not ideal. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
great app it was working very nicely from past 4 months, all of asudden yesterday there is no back button to go back after we printed labels on print preview page. tried everything , but still not working, please help
Hi there! Thank you so much for letting us know that there has been a change. It would definitely be worth reaching out to our Retail support team so we can see if we can confirm if this is expected behaviour and what the new workflow is to exit the print preview page, or if this is something that can be prompted to show again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
