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I really like this product. However, one thing has been bothering me. When you select a product, it only shows the variants, not the SKU. This makes it difficult to select the SKU. Hope this can be improved.
App works well until I actually go to print the labels - then I get security messages saying the next page not secure and I cant progress
Hi there! Thank you so much for letting us know and so sorry to hear you've encountered an issue with the printing process!
That issue may be due to the browser settings rather than the app, but to be able to advise further we would need to confirm the process being used and see the error message in question. Please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks!
- Natasha, Shopify Support
The app doesn't sync well at all. I'll generate bar codes, select them for printing, only for them to disappear, show up as duplicates, etc. which interrupts our workflow regularly. In addition, not sure if this is the fault of this app or Shopify in general - we have a lot of barcodes that will disappear or overwrite with a new barcode seemingly randomly, making ringing up items in our onsite location extremely time-consuming. It also really affects our ability to keep track of inventory accurately.
Edit: None of the solutions offered by support (which is just AI) work, while the errors persist. Is there any way that we can send tickets to Shopify support, so that these errors can actually be worked on and fixed, instead of just blaming the user every time barcodes disappear, are overwritten, don't work, print out $0.00 etc.? Or are these issues part of the app? This is incredibly frustrating to deal with and makes Shopify borderline useless for on-site retail operations. We are looking into POSes with better support.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that barcodes would disappear or show up as duplicates. However, it is possible that existing ones could be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause of these issues and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
Excellent product but one major floor. Even through the brother printer 810 is listed on the Shopify Hardware store as a supported printer, you are unable to get a compatible size label which works with the printer. Response, do it manually, or buy another printer, a one different to the one sold in the Shopify Hardware Store!!!!!
This is almost discrimrty against people in australia and selling the printer is misleading. How hard is it to add another label size?
Hope this gets sorted but guessing it will not, as any issues seem to be ignored.
Would love to type more but have to go off and start creating all my labels manually so don't have time to type any more.
To add a response the the comment from Shopify.
The model you have listed below takes the same labels as the model I have posted. I will be exstatic if you can tell me which 'Product Label', not shipping label, that can be bought in Australia, that will work in the printer and be compatable with this software.
I have replied to your email but no response!
Thank you again.
Hi there! Thank you so much for sharing your feedback!
The Brother 810 printer model is not listed as supported with the RBL app - please see that list here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer - and I'm only able to see the Brother QL Wifi Label Printer (QL-1110NWB) printer model as supported and sold in the Australian Shopify Hardware store. If you did purchase that printer from Shopify and were later told it was not supported, we can definitely investigate further for you. Please do feel free to reach out to us with your order number at any time via https://shopify.link/vRnL so we can take a look for you. Thanks!
- Natasha, Shopify Support
It's been good for printing barcode labels. The options of what to print seems very limited though. Only 8 product detail options and the barcode itself. Given the wealth of data held in product/variant metafields it would be great if this could be referenced too.
Thanks for the thoughtful feedback, and glad Retail Barcode Labels has worked well for your barcode printing. You're right that label content is currently limited to the set product detail fields and the barcode, so referencing product or variant metafields isn't available right now. It's a genuinely useful idea, especially given how much data merchants keep in metafields, and we'll make sure it reaches the team that works on the app. We appreciate you taking the time to lay out the use case.
My most used and favorite app so far. It's simple but works great to create barcodes and print labels. We print our labels using dymo label printers (and while they aren't the best), this app makes it super easy to print through Shopify.
Not good. I used this app for almost a year. Suddenly none of the codes being generated are unreadable. Moving on.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would suddenly have issues as described with readability. Please do feel free to reach out to us at any time via https://shopify.link/vRnL so our dedicated support team can take a look for you and work towards a resolution. Thanks!
- Natasha, Shopify Support
If you are looking for 1.18 x .78 price labels on roll, they don't offer that size.
Hi there! Thank you so much for sharing your feedback! It is expected that only certain label sizes are supported for use with the app, a full list of which can be seen here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. I have gone ahead and submitted feedback to our development team to let them know that having the option of a 1.18 x .78 size label would be of benefit to you, and thanks so much for bringing that to our attention! Do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance!
- Natasha, Shopify Support
My needs are simple for this. It would be nice if there was also a way to also add product metafields to the label. Like for showing a shorter name, or just product code. Otherwise, it seems to be alright.
This app has worked flawlessly for us for almost 4 years now! I only wish there was a little more flexibility in the fields we can include on tags.
