Reviews (476)

Overall rating
2.3
Counts per rating level
  • 12% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 44% of ratings are 1 stars
Edited September 5, 2024

It's just plain awful. Printing labels should be a one click and done process. This is very far away from being a functional product for brick and mortar shops. Shopify is a world class e-commerce platform. We've been flatly shocked at how empty the entire Point of Sale experience has been, and this app just personifies the entire journey. Lacks basic functionality. When we onboarded with Shopify - it never occurred to us that we should ask such absurd questions like - "does your platform have a way to print labels for products that is in keeping with the fact that we live in the year 2024?"

Should have asked. Here we are after a 3-month migration to Shopify - wishing we could go back in time and know better.

FERAL
United States
5 months using the app
Shopify replied May 22, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

May 9, 2024

after trying to use this app several times, I'm giving it 3 stars. One of the main reasons is that when you want to print the barcodes, you have to select each product individually, which is not functional at all. I have over a thousand different products in my shop, and not having the option to select all off them with one click doesn't make any sense.

Teko Gallery
United States
8 months using the app
Shopify replied May 13, 2024

Thank you for your review and feedback. I will make sure to provide this information to our team. -Emily, Shopify Support

Edited May 10, 2024

this thing is a joke...they are trying to push POS and they can even have a lable printing softward tha works half way decent.
- The issue is you can not edit the font size
- every thing is just placed onto one line
- if you print a barcode, then scan it on the POS it doesn't go to the actual variant. It goes to the main product then you have to choose manually the variant. So we sell clothing surf products so it only pulls up the main category then you have to actually manually enter in which size or color or whatever variant you have manually.

Hawaiian South Shore
United States
Over 1 year using the app
Shopify replied May 10, 2024

Hi Hawaiian South Shore, thank you for your review and feedback. I am sorry to hear you've had a bad experience using the Retail Barcode Labels app for your store. If you do want some assistance with the app, or to provide more detailed feedback, we would be happy to help. You can contact our support team at anytime via the Shopify Help Center: https://shopify.link/vRnL. -Shay, Shopify Support

April 25, 2024

"Customization" is a joke. Only have two lines whether you have a barcode or not and the first line can only reference a single field. Can only show price, not compare at price?! Typical Shopify half-baked app.

Olympic Outdoor Center
United States
Over 3 years using the app
Shopify replied April 29, 2024

Hi, there! Thanks for sharing your feedback, it's greatly appreciated. I have passed your thoughts along to our developers for consideration. Feel free to keep an eye on the Shopify Changelog (https://shopify.link/N5vR) for updates! - Greta, Shopify Support

Edited April 4, 2024

Duplicates barcodes. Seems like way too many clicks to get to print the labels.
**UPDATE** I am aware of the reason. This still does not help. There is no warning or notice that a barcode is duplicated. There is no option for a 13 digit barcode to avoid this. To check each barcode and manually change duplicates will take FOREVER.

Elite Metal Design LLC
United States
About 1 month using the app
Shopify replied April 4, 2024

Hi, there! Thank you for your review.

Our app assigns barcodes to your products based on the last 8 digits of the product variant IDs. If a store has a large number of products, there is a chance that some of the variants can have the same 8 last digits, hence "duplicating a barcode" in such cases.

If you would like to add a different barcode, you can do so manually within each product. Here’s our Help Center guide with more information (https://shopify.link/qKmK).

Feel free to contact us here (https://bit.ly/2AWw5VA) if you need assistance with the app! - Greta, Shopify Support

February 23, 2024

Useless - Sometimes, this apps creates the same barcode ID for different variants. Each barcode needs to be unique. Now I understand why my inventory not always match. This should be an easy fix, but unfortunately, this app looks like the product and developer team left it.

memery
Denmark
Over 1 year using the app
Shopify replied March 7, 2024

Hi there, thank you for your review. We appreciate you taking the time to let us know the issues you've experienced using the Retail Barcode Labels app and if you have not done so already, I'd encourage you to contact our support team via the Shopify Help Center so that we can investigate this problem: https://shopify.link/vRnL. -Victor, Shopify Support

January 28, 2024

This app saved me!! The task of customizing barcode and sku details on a label for thousands of variants seemed so overwhelming until I discovered this Shopify app demo on youtube. Takes my gs1 barcodes which are already imported in Shopify. Can customize label to include sku and variant details. So quick and easy. Minimal work needed.

Mama Coco
United States
About 18 hours using the app
January 10, 2024

We've been using Retail Barcode Labels for the last 4 years. While the app is generally functional, we desperately miss Quickbooks for labels because we could print on a partially depleted sheet. PLEASE offer an option to choose the column and row to begin printing on for Avery Standard - 5160 2.63" x 1" - 67mm x 25mm.

Additionally, the print area almost always slightly bleeds into the next label. We print from Google Chrome as suggested to minimize this, but wish we could shrink the barcode a bit for cleaner prints on our label sheets.

Aside from these 2 issues, the app has worked well for us.

The Sparrow Mercantile
United States
About 3 years using the app
Shopify replied January 12, 2024

Hi, there! This is great feedback, and I have passed along your suggestions to our developers. Thank you for sharing! Greta, Shopify Support

January 9, 2024

The labels don't fit the label half the time. And the SHopify support is useless helping us fix on how to center the label on the label itself. It prints it on the TOP of the label cutting it off no matter what we select and do.

Lori’s Kitchen Store
United States
Over 3 years using the app
Shopify replied January 11, 2024

Hi, Lori! We're sorry to see you are having trouble with the app and didn't receive the support you were expecting. There are many troubleshooting steps to attempt that such as ensuring the label size you are printing on is the correct size in the app. That being said, our team should have escalated your situation if you tried all troubleshooting and it did not work. As such, feel free to reach out to us again, or over social media so we can ensure you are being supported. - Skye, Shopify Support

December 8, 2023

It's understandable that product and variant names need to be truncated to fit on the label but this app does so inconsistently and even in different ways on the same print job. I've submitted tickets to Shopify but nothing has been fixed.

Water 'N' Wine Stellarton
Canada
Almost 5 years using the app
Shopify replied December 12, 2023

Hi, there. Thanks for taking the time to provide your feedback. Please feel free to reach out to us over Social Media with your ticket number so that we can ensure it is in the right hands. - Skye, Shopify Support