Reviews (295)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy and fast to set up, with smooth Shopify integration and no performance issues. They report higher conversion rates, increased average order value, and fewer shipping‑related tickets and disputes. Key benefits include shipping protection, return assurance (even on final‑sale items), and shifting risk away from the merchant. Support is consistently praised as responsive, proactive, and helpful with onboarding and customer service workflows.
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Taking our review down 2 stars. While we love the idea of their Make It Returnable service, the Seel support is severely lacking. We have messaged multiple times following up on an active support ticket and no response in days.
Also, customers are reporting glitches in their verification process and that it is extremely laborious submitting for returns to execute the coverage they have paid for. It is reflecting negatively on our business. Not sure how much longer we can use this system if it doesn't improve. We hope that it does!
Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.
Very easy onboarding process but have not used the app long enough to understand customer experience or the business case.
good
Thank you for the review! We are here if you have any concerns or issues. You can reach out to us at merchant@seel.com.
