Return Prime:Return & Exchange
- Pricing
-
Free to install. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (774)
- Developer
- Appsdart Solutions Private Limited
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Return Prime is a returns & exchanges platform for growing D2C brands.
Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.
- Branded return portal that connects to your WMS, carriers and helpdesk
- Auto-approve or reject returns with rules on reason, product and return window.
- Decide when customers pay a price difference on exchanges, or waive it fully.
- Generate return labels, track shipments and send status updates automatically
- Recover revenue with exchanges, store credit and upsells inside the return flow.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- and 100+ integrations
- Klaviyo
- UPS
- USPS
- Yotpo
- Zapier
Categories
Return options
Pricing
Choose the plan that best fits your business.
Start
Free to install
$0.49 per additional request
Features
- 5 Free Return Requests
- Branded Returns Portal
- Variant Exchanges
- Unlimited Return Reasons
- Customer Portal in Multiple Languages
- Add Upto 2 Logistics/Carriers
- EU-compliant withdrawal button
- Custom Email Notifications
Grow - Starting at
$19.99 / month
$0.49 per additional request
Features
- 60 Requests per Month
- All Features in Free Plan
- Auto-Approve Return/Exchange Requests
- Pro-Rated Refunds on BXGY Orders
- Status Tracking for Returns/Exchange
- Advanced Analytics
- Refund to Store Credit
- 24*7 Live Support
15-day free trial
Thrive AI
$79.99 / month
$0.79 per additional request
Features
- 180 Requests per Month
- All Features in Grow Plan
- Intelligent Exchange Discount
- Intelligent Return Fees
- Pro-Rated Refunds on BXGY Orders
- Category Level Insights
- Customer Profile based Incentives
- Account manager + 24/7 live support
15-day free trial
Scale
$149.99 / month
$0.49 per additional request
Features
- 450+ Requests per Month
- All Features in Grow Plan
- Integrate with WMS of Your Choice
- Unlimited Users & Logistics/Integrations
- Webhook & API Access
- SLA Management
- Dedicated Account/Revenue manager
- Performance Review Meetings
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (774)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is excellent for automating and centralizing returns and exchanges, including across multiple stores, with 24/7 self-service for customers. Many report lower return rates, more exchanges, higher store credit usage, and added revenue from return fees. They find it easy to set up, flexible to configure, smoothly integrated with Shopify and other tools, and praise the fast, knowledgeable support and transparent, adaptable pricing.
Excellent App & Outstanding Support
Return Prime has been a great experience for us. The app is reliable, easy to work with, and the service has been consistently prompt and supportive.
A special thanks to Mr. Dileep G C, who has provided excellent support throughout the entire journey - from onboarding and initial setup to resolving our day-to-day operational challenges. He has always been responsive, patient, and proactive in helping us find solutions.
Overall, we’re very happy with Return Prime and the level of support provided. Highly recommended for e-commerce businesses looking for a reliable returns & exchange solution.
**Excellent App & Outstanding Support**
We've had a great experience using the Return Prime app. It offers the flexibility needed to customize the return and refund process according to our business requirements, and the features work reliably.
A special thanks to Madhav for his exceptional support throughout the setup and customization process. He was always responsive, patient, and proactive in resolving our queries. His technical expertise and willingness to help made the entire implementation smooth and hassle-free.
Highly recommended for any Shopify store looking for a powerful returns management solution backed by an excellent support team.
It always open to help all our enquiries, and we have no problem operating 4+ stores with this app
Support
App support provided by Appsdart Solutions Private Limited .
Resources
Developer
Launched
October 8, 2020
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