Reviews (775)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for automating and centralizing returns and exchanges, including across multiple stores, with 24/7 self-service for customers. Many report lower return rates, more exchanges, higher store credit usage, and added revenue from return fees. They find it easy to set up, flexible to configure, smoothly integrated with Shopify and other tools, and praise the fast, knowledgeable support and transparent, adaptable pricing.

August 31, 2023

Potential Security Breach Alert: We have encountered a concerning issue where our shop seems to have gained access to conversations from other shops within our account. This has exposed personal information. We're uncertain about any other potential leaks at this point. Urgent action is required to address this situation and prevent further unauthorized access.

HappyLaulea
United States
5 months using the app
Edited October 7, 2025

At first it worked well, but now we have an issue that cant be resolved for over 1 month

LILIMAUS
Germany
3 months using the app