AfterShip Returns & Exchanges

Shivam è stato di grande aiuto!

Shivam was AWESOME!

We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him.

AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!

The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.

Purnima was great throughout. She helped us with the entire onboarding process and was very proactive. Excited to get started.

We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.

Customer service does respond fairly quickly.

Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison.

The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you.

The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.

Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes.

The app works perfectly, and I have not had any issues with it in 3 years.

Thanks team!

I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.