Reviews (81)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
December 5, 2024

Great support, very helpful and responsive :)

Karl Marc John
France
About 5 years using the app
June 6, 2023

Wonderful app, helped us a lot.
Especially ultra-quick and efficient customer service (chat). Thanks Andrej !

Recommand.

Grangettes Switzerland Europe
France
13 days using the app
Apex Apps replied June 7, 2023

Thank you for your fantastic 5-star review! We're thrilled to hear that Rich Returns is positively impacting your experience and you found our customer service, especially Andrej, quick and efficient. Your recommendation means a lot to us and fuels our drive to continually improve. Thanks again for your trust and support.

December 1, 2022

Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace

Modetrotter
France
Over 1 year using the app
November 3, 2022

J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.

Wopilo
France
Over 2 years using the app
Edited May 12, 2023

Très bonne application pour les retours et les échanges. Ils sont à l’écoute de leurs clients et il nous réponde rapidement pour nos questions.
Very good application for returns and exchanges. They listen to their customers and respond quickly to our questions.

Sportive Plus
Canada
8 days using the app
Apex Apps replied May 12, 2023

Thank you so much for your 5 star rating! We are thrilled to hear that you have had a great experience with our returns and exchanges app. We appreciate that you recognize our high level of customer service!

Edited April 11, 2025

Very Nice app. For our purpose the best return app in the app store right now.
What really stands out is the support. Thanks everyone for your help whenever we contact you.

Sennheiser
Germany
Almost 4 years using the app
Apex Apps replied May 31, 2023

Thank you for your 5-star rating! We’re happy to hear that you’ve found Rich Returns to be the best return app and are especially grateful for the compliments on our customer service! Your support is appreciated. Thank you again!

October 28, 2024

A really nice tool to have on your shop ! With a lot of customizations and a very helpful and friendly support. It is a must have for any companies.

etnies-eu
Switzerland
4 months using the app
July 3, 2022

Started to install but turned out immediately that they lie ab out the price. Its starting at 29 usd a month.

Kiss Me Deadly
United Kingdom
1 minute using the app
Apex Apps replied July 18, 2022

We're sorry to hear about your experience. Each time you install Rich Returns, you're prompted with the Pro Plan subscription because that lets our customers explore the platform by utilizing our most popular features.

However, the Standard Plan is still available, and you can access it within your Dashboard if that's the Plan you intend on using. Feel free to let us know if we can assist you or help with your configuration process.

March 15, 2021

We used a few return apps before landing at Rich Returns and I reallllllly like the customizability of this platform as well as the support!!! Could use a feature, but they're on it and I really like how we can upgrade and control our returns, charge restocking fees, receive photos from returns, and more. Great app, highly recco! Works great.

It's Juliet
United States
About 1 month using the app
May 13, 2024

snuggs
Czechia
Over 3 years using the app
Apex Apps replied September 20, 2024

Thanks for your review!