Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

October 21, 2022

Been using this app for a while now. Just contacted them as I needed the reward button moved on our home page and had no idea how to do it. Nothing was too much trouble and the button was moved within minutes. Very happy with the app and the support provided.

Tools and Things
United Kingdom
About 1 year using the app
Rivo replied October 21, 2022

Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you using our app, and if you ever have any further questions or if we can help along the way, feel free to contact us anytime! Much appreciated, Kevin

February 16, 2023

Abbie gave extremely professional and helpful service! Their app is incredibly good even for the free plan, has already gained great new features since I've installed only a week ago, and has already netted me 3 large (~800$) orders. So glad i found this app!

TiddyShop
United States
10 days using the app
Rivo replied February 19, 2023

We're so excited that our app has provided excellent results and is helping your store skyrocket! Thanks so much for the positive feedback and review!
All the best, Kevin

Edited June 1, 2023

I love how much this app offers at such a great price compared to their competitors and the support is amazing! Arianne helped me with transferring the app to my updated shopify theme! This kind of thing doesn't come easy to me, so I really appreciated the help!

La Belle Boutique
United States
10 months using the app
Rivo replied July 27, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin

May 18, 2022

So far, I love this app! It's been super easy to implement and I already know it'll bring me more sales. Abbie was super super helpful on the chat. She gave me so many good tips for my website even ones unrelated to the app. Thanks Abbie! 10/10 customer service.

ivia retró
United States
About 2 hours using the app
Rivo replied May 19, 2022

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thank you so much for the wonderful review! We're so excited to be part of your business growth and success! If you need anything at all, just let us know. 🙌 Cheers, Kevin

September 14, 2022

Abbie was so helpful via the chat today! I am not very tech savvy and was struggling to get everything set up working properly. She was patient and helpful and even offered suggestions that could improve customer experience on my site. She went above and beyond!

Bourbon Real Talk
United States
9 months using the app
Rivo replied September 15, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

Edited January 4, 2022

Trish was amazing. She resolved my issue and while doing so she was friendly, understanding, and went above and beyond. This was first-rate customer service. Definitely am happy I chose this app not only for the features it provides, but for the customer support.

S.T.M. Body Essentials
United States
About 2 hours using the app
Rivo replied January 7, 2022

What a wonderful review! This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated, Kevin

July 8, 2022

I just got this app today, and it has been simple to set up. I had a question, which was answered by Abbie. She was extremely helpful, and perhaps one of the kindest people I've talked to, absolutely great service, and really helped me get the most out of this app.

YÜLI
United States
31 minutes using the app
Rivo replied July 11, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩 Feel free to reach out to us anytime if you have any other questions. We are always happy to help! All the best, Kevin

October 11, 2021

I needed to verify my store, Lance chatted with me and was able to verify in less than 10 minutes. I also had a question about customer redeeming their points and he was also able to send a very helpful guide to make sure we have everything that our customers need.

EYMJUSME
United States
6 months using the app
Rivo replied October 12, 2021

We're so glad to know that we were able to help you with your concern. 😊 If there's anything else you need help with, please let us know! Our team is always here to help. Best wishes, Kevin

January 23, 2023

This app is amazing, the support is top-notch! They will help you with your query and along they will suggest you interesting guidelines.

Definitely worth to install, the app itself it is really good and helps you acquire a good % of the user with fan engagement :)

TasteTravellers
Malta
About 1 month using the app
Rivo replied January 23, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

June 11, 2022

This app is excellent and easy to setup and use. I especially like the flexibility to reward existing customs for past actions. I had a great customer experience also -- I had expert help from customer support with checking my setup of a referral program. Thank you.

KaleaBoutique
United States
2 months using the app
Rivo replied June 13, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love our app and customer services. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin