Reviews (376)

Overall rating
4
Counts per rating level
  • 70% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to install and set up, even for complex or multi-store operations. It reduces support workload by handling most lost, stolen, and damaged shipment claims, often saving significant shipping costs. Many report higher conversion rates and customer trust, especially on high-ticket orders. Returns tools are praised as modern and flexible, and support is described as fast, proactive, and highly hands-on.

May 16, 2024

I love using Route. I can’t wait to implement this with my customers

Well Rooted Market
United States
7 days using the app
RouteApp LLC replied June 26, 2024

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Best,
Skylar, Customer Success

May 22, 2026

Six Zero US
United States
About 2 years using the app
March 10, 2026

BLVD
United States
Over 3 years using the app
February 3, 2026

Clearly Filtered
United States
Almost 2 years using the app
November 13, 2023

Hay Chix
United States
27 days using the app
January 11, 2024

andaseatglobal
United States
Over 1 year using the app
RouteApp LLC replied January 24, 2024

Hi there,

Thank you so much for your positive review! If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!

Skylar, Customer Success