Salestio — Amazon, eBay, Etsy
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The app looked so promising. I sell one off items, used on both eBay and Etsy along with my own shopify store. I keep out of stock inventory active for search because I have related products shoppers cross over into in the same categories.
Like many eBay sellers, I am scrambling to find an app worth a lick for listing my shopify inventory on eBay. So, I tried out this app. The app installed the entire shopify inventory, out of stock and archived (items with stock that I am not selling at the moment). Of course, out stock counts toward your available sku's. Importing Archived should be a non-negotiable.... but..ok...I can work with that....
I go to my first profile I created for small 1st class mail products so I can add individual products and the app still does not show inventory available - so I have no idea what is actually available for sale when looking at 3000 plus one off sku's..... I can only think this app was developed around the needs of drop shippers selling 3rd party products.
Fortunately, it didn't cost me a tone of time, but I would recommend you include this little factoid in your app description, because unless you have a handful of sku's to manage or are making product yourself, if you carry any inventory of significance on the shelf, you're gonna have no clue at some point when it is all showing "available" to list.
Support was really prompt in their response to my inquiry about importing and qty issue which I appreciated.
"Salestio does not differentiate if the product is out of stock when sending products to eBay. If you select the whole Selling List and it includes out-of-stock products, Salestio will send them as well.
By default, eBay does not accept products with 0 quantity and might return the Error in listing the out-of-stock products.
However, if you have Out of stock control enabled on eBay, the products will still be listed but they will be hidden from the search results. This way, buyers cannot purchase them."
So I am not sure I want to spend a bunch of time configuring profiles for "0" qty one off items. The sorry part is, they import inventory, they synch inventory, so displaying it in the dropdown for adding items should be a pretty easy code change so that users actually know what they are working with.
This product might be right for some folks, but it is not right for the typical eBay seller.
We are sorry to hear that our app did not meet your expectations. We truly appreciate your detailed feedback and take all customer comments seriously. We assure you that your input is incredibly valuable to us and we will do our best to implement the necessary changes to better serve the needs of drop shipper merchants.
We have already identified some potential solutions for the issues you've encountered and would be more than happy to assist you with configuring Salestio. Our dedicated support team is available to help you with any questions or concerns you may have. You can reach us at support@salest.io.
This App and the support they give is worthless. Their 5 star reviews are probably from employees. After 4 days I deleted the App. Absolutely useless and it shouldn't be on Shopify at all.
Thank you for sharing your feedback. It will help us do better.
We are truly sorry to hear about your frustrating experience.
We checked your installation and discovered that you did not add your Amazon account to our app. According to the provided screenshots, you used some other app.
As stated before, we will do our best to assist you if you decide to give us another chance.
We look forward to hearing from you soon.
This app is exactly what I was looking for and what I needed.. I researched for weeks to find the right app and based on my needs and budget this seemed like the best option and it was!
The support staff are honestly second to none, I've had multiple long video calls with Nadia who has done her best to help me get set up and teach me the app, and they are super open to adding needed functionality based on your needs. This app is great now in its early stages, I can only imagine how great it will be as they continue. They are very courteous and helpful and i will be sticking with them as I know they are striving for a stellar product and I'm here for it!
Thank you to Nadia and all at Salestio!!
Thank you for your wonderful feedback. We're delighted to hear that Salestio is exactly what you were looking for and that our support staff, especially Nadia, has been able to assist you effectively. We're committed to continuously improving our app based on user needs, and your endorsement means a lot to us. We look forward to supporting your business as we grow together.
Really impressed so far. We have integrated with Amazon and Ebay and those have both been absolutely seamless, orders came in with no in issues at all. We have tried 3rd party shopify integration apps previously with decidely mixed results, the Salestio experience has been a revelation. There is always room for improvement, in our case around notes and note_attributes for channel order_ids, developer is really responsive and has been discussing what is required.
One area for improvement for us would be Amazon Customisation orders, again the developer is engaged on this and hopefully we can collaborate on a solution.
Customer support is very helpful and responsive. Unfortunately the app is just very complicated to setup. Very nice interface, but every time we turn around something else isn't working and though we get a helpful response from support, the solution is always some random thing we must do which is unintuitive.
No time for headaches so I decided to try something else. That said, I have to reiterate that their support is top notch. If you have your products organized the way their app needs and have some time to fiddle, it's a really well-designed app with great support.
Dear valued customer,
We apologize for the negative experience you had while using our application. We truly value your feedback and will use it to continuously improve our service.
In order to use our application, it is necessary that your Shopify products have unique SKU codes. These codes are used by Salestio for synchronization and order importing.
Additionally, our app uses the Trading API, which allows merchants to update their listings directly through eBay's user interface and provides extra configuration options not available through the Inventory API used by the Shopify eBay app. Unfortunately, items created through the Inventory API cannot be modified or updated through the Trading API, which may have caused the errors you experienced.
If you would like to give our app another try, we would be happy to recreate your eBay listings for you. Please don't hesitate to reach out if you have any further questions or concerns.
We are using Salestio to connect Shopify to our eBay account. The support I have received is amazing with personal assistance when needed including video calling and screen sharing. I now have many products setup and am using the interface. It's working great. Once setup the management is way easier than the old native shopify integration. Well done Sales.io team (many thanks to Nadia also, who provided great support)
This app is quite complicated to use BUT they have a really good support team that will walk you through everything and answer all your questions. Without the support team, I would never have figured it out, but after they showed me what to do, it's not too hard. If you download it and are confused, just reach out to support and they will get you ready to go.
Dear War's End Shop,
Thank you a lot for your review. This means a lot to us!
If you have any questions, please contact our support and we will be happy to help.
This is one of the best plugin on Shopify store. It helps us automate products, inventory and orders with eBay and Amazon. Seamless integration. No issue. We've tried so many similar tools but they are either too expensive for us or didn't work properly. Salestio team hands down :)
Brilliant app, with brilliant support, at an affordable price. I cannot stress how much the team support is quick to answer and always polite even when I am stressed I thank you very much and look forward to the full Etsy integration.
We are using the app for more than half a year and I can say they are adding features regularly and are very responsive to the issues and bugs we are facing. Overall I would recommend and we look forward to working with them.
Thank you for sharing your kind words! If you have any questions or need help, don't hesitate to contact us.