Sam Shipping Protection Suite
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Reviews (108)
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It is easy to use, and customer service responds promptly and provides helpful assistance. I used the free version for a while and now plan to upgrade to the Standard version.
Hi youngsee,
Thanks so much for the kind words! 🎉
Cheers,
The ShopWil Team
We recently started using this shipping protection service for our company, and so far, we’ve been very impressed with the experience. From the initial setup to getting everything integrated, their customer service has been excellent. They were responsive, helpful, and took the time to answer our questions and make sure we understood how everything worked.
While we haven’t had to submit a shipping claim yet, the setup process has been smooth and we feel confident knowing we have a reliable solution in place should an issue arise. As a growing business, having great customer support and an easy-to-use shipping protection option is extremely important to us.
Hi Linssen Wakesurf,
Thank you for the awesome review! 🙌 So glad the setup and support experience has been smooth—we've always got your back if a claim ever
comes up.
Cheers,
The ShopWil Team
Great job, fixed one of the issues I had
Thanks bro for sticking with us! Really appreciate it 🙌
Really professional and fast customer service from Felix
Hi Alba Ibérico,
Thank you for the awesome review! 🙌 So glad the setup and support experience has been smooth—we've always got your back if a claim ever
comes up.
Cheers,
The ShopWil Team
HORRIBLE. Absolutely GARBAGE. This app, by default, creates a new product for EVERY SINGLE purchase of shipping insurance. We didn't even realize this at first because its the default setting and now my book keeping has HUNDREDS of fake inventory items. What kind of morons set this up instead of using a dynamic pricing for a single insurance product? My books are absolutely wrecked because of this.
We’re truly sorry for the frustration this caused. We’ve taken your feedback seriously, and the issue has now been improved in the latest version.
Thank you for giving Sam a try — we really appreciate it and your feedback. If you’re open to it, feel free to reinstall Sam, and I’ll personally make sure you get the best support possible. 🙏
Wilson from ShopWil
Wilson was an amazing help we were on chat for a long time. It started at the nighttime and I woke up in the morning and I was still on chat with the same person and resolved my problem as quick as possible. Service was really good.
Hi Yarnlab,
Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us!
If you ever need anything else, just drop us a line—we've always got your back.
Cheers,
The ShopWil Team
Their customer support is incredibly fast at resolving my issue. Thank you Wilson!
Thanks bro for sticking with us! Really appreciate it 🙌
Amazing and fast customer service. They fulfilled my requests promptly and even offered to remove the watermark for free, even though I was using the free plan.
Hi VolleyTide,
Thanks so much! 🎉
Cheers,
The ShopWil Team
Great app backed by an equally good team! It offers an impressive set of features at an excellent price, making it the best value for a self-managed insurance app on the Shopify App Store. The app is well worth the investment, and the team behind it deserves credit for delivering such a great product. Highly recommended to anyone looking for a reliable, feature-rich solution at a competitive price!
Thank you so much for the 5-star review!
We're glad our self-managed shipping protection gives you great value. If you ever need help with your package protection widget or claims, we're always here.
Cheers! 🥃
Wilson, ShopWil Team
super easy to work with
We’re pleased to hear the platform has been delivering on both ease of use and results. Thank you for the 5-star review!
