Reviews (1,261)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑value, cost‑effective way to improve product discovery and boost conversions, especially for large or complex catalogs. They praise its fast, accurate search, advanced filters, and strong support for tags, SKUs, metafields, and custom merchandising rules. Many use it for both search and collection pages, appreciate detailed search analytics, deep design customization, strong performance, and say support is outstanding and highly technical.

December 18, 2020

Huge usability boost, love the app and the configurability. The support team also jumped in to update a small piece of code for us to make the app work better on our site.

Bailey Blue
United States
2 days using the app
February 6, 2017

This is a great search app. Photos are are nice and large, with a lot of flexibility on how to display the drop down search results. Best of all, you can incorporate reviews! Used swiftype before this, and searchanise is so much better.

Huff Puffers
United States
20 days using the app
Edited September 14, 2020

App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well.

No live support and huge loss in revenue from our website not showing any products

True Vintage
United Kingdom
About 2 years using the app
Searchanise replied September 14, 2020

Hello,

Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent requests with top priority. Right now our team is working on the issue you submitted and we will follow up with you shortly within our current email thread.

Searchanise team

February 15, 2022

This is a great app that does almost everything that we need it to do. And the price is highly competitive. Install was seamless and simple. Support is responsive for the most part. I would have given the 5th star if they provided a few seemingly small features.

Yeet Street Discs
United States
1 day using the app
Searchanise replied June 23, 2022

Thank you very much for your review and for the kind words!

Sorry to hear that our app didn't have all the features you needed. Please feel free to message us at feedback@searchanise.io if you have any suggestions. If you let us know what these features are we would be happy to try implementing them or suggest alternatives for you.

Have a nice day!

Edited September 18, 2020

This app goes beyond smart search. Its upsell and cross sell has helped my business grow. I'm so excited to offer more to my customers!

Also, the customer service from their team is prompt and amazing! They are such a great help to meet the needs of my store.

You definitely need this app!

Prayers Planner
United States
8 months using the app
Searchanise replied September 21, 2020

Thank you for taking time to share your feedback. We are delighted to know that our app affected your business in such a positive way!
Feel free to reach out to us anytime, should you need our assistance. We're here for you.

All the best,
Searchanise team

October 1, 2020

I like this app, it looks nice and works well. Sergey from the support team helped with with some initial hiccups by changing some things in the code. Service was fast and helpful.
Note: it is quite complicated to set up, as there are a ton of settings you need to set up... but be patient or ask the app producers for help, and in the end you will be happy!

Elizabetta Europe
France
7 months using the app
June 15, 2018

Having only just uploaded the search app, I can't comment as to whether conversion has increased. But from the word go I have been more than impressed with this app. It only took a few minutes to install and set up (unlike other search tools we have used, which clashed with our site). Having tested the app, I can confidently say that it works perfectly and enhances user experience. Thanks

Cushioncoverstore
United States
9 minutes using the app
November 9, 2022

We have had very good experiences with Searchanise. After installing the app, of course, we had to add some CSS to override the app styles and to get closer to the design, but all the rest was configurable in the app, and everything was very clear there.
App limitations are standard (e.g. the application is unable to display product-badges in search results).
To sum up, for search apps that are usually hard to work with, Searchanise was really good.
In addition, the app has great support, which responded quickly and willingly extended the trial period in the development store.

Scotch Porter Development
United States
About 1 month using the app
Searchanise replied November 16, 2022

Thank you for your detailed feedback! Good to see you had a chance you adjust the design according to your needs. We'd also like to note that if you need any help in the process, please don't hesitate to ask our support team for assistance.

You also mentioned the limitation in terms of product badges. To that, we'd like to say that we offer our own product labels feature that you can try out. If something doesn't work, you can reach out to us via email again and we will surely look into it.

By the way, it's great to hear that you have already interacted with our support team and were impressed. Our goal is to provide our clients with answers shortly so we're glad that you had such a positive experience.

Best wishes,
Searchanise team

Edited January 2, 2021

It's still a nice alternative to improve the abysmal default search of Shopify at a great price. But how they handle plans are... not good. Not good at all. This is the second time we've been prevented from using the app because we need to change plans. The last time, we had added a few more products and gone over the limit - fair. But we had paid yearly in the past on a lower plan, and had to keep paying yearly and whatnot. This time around, we had to upgrade our plan after getting Plus. And it seems to only be annual options available, which sucks since we are now planning to leave Searchanise in favor of more customizeable and accurate alternatives. Searchanise has started to slow our site a bit, search results can be weird, and the look and feel doesn't feel native to our store at all, even with CSS. We now need a faster option with more customizeability, and I refuse to upgrade to a more expensive plan on an annual basis to be able to export our data and settings. New Conclusion: A nice and affordable upgrade to the default Search of Shopify with some nice advanced functionality at the given price point, but not for enterprises. Search and navigation are some of the most important aspects of an ecommerce store, and is worth paying for. *Old review below*
Exceptional app. Probably one of my favorite apps in Shopify so far. Very versatile, works right off the bat, easy to customize, and works and looks great. Bonus for great stats too! I had a quick question when tinkering with it in the weekend, and the support team quickly helped me sort things out. There's no secret the default search in Shopify sucks, and this app takes it right to the opposite and makes it amazing instead. A must-have app for any serious webshop with a fair share of products. Only potential drawback I would say, is that I cannot access the html to make the product view look and feel completely like the rest of our store.

Hyttefeber
Norway
12 months using the app
Searchanise replied January 9, 2020

Thanks so much for this awesome review! We are grateful to be the top choice app and proud to be considered a must-have solution. Really appreciate your feedback. It means a lot!

Edited May 17, 2020

We just can say that this app (I prefere to call it a platform) is just brilliant. It helped us to optimize our store in so many areas and we were able to replace or cover the functionality of several other apps.

I would give it 10 Stars if possible!!

And the customer support is highly excellent. The are responding on the same day sometimes even immediately and on weekends. They really helped to answer questions quickly, but more important to help us to really customize everything towards our requirements. Thanks to Alexey here but also to the developers taking action in the background.

Smart search is really smart in many ways. First it comes with auto completion, error correction and suggestions that really work. And they are highly contolabe and can be customized. This is supported by really great anakysis tools. The search widget is also very nize looking and highly customizable (also using custom CSS).

But then it comes: You can also setup a filter with many product options, like product type, vendor, all variants and many more. No need to tag youre products, it does it automatically and again is highly customizable (including color swatches).

The result pages again look already great and can again be customized. But not even this. You can also use Searchanize to replace the collection pages. Due to the capabilities to again customize the look and feel to youre brand I'm now completely independent from how the different themes are doing this.

And then Searchanise also provides cross & up-sell widgets where you can decide where you want them to appear (including best sellers or customers also bought).

Also the product results are actually sensitve to the behavior of a customer and how she/he is navigating through yor store. So customers very likely see/find what they are interested in (at least this is our experience).

There would be much more to say ...

Thanks to the Searchanise team for doing an amazing job and I'm curious about their next steps!

I would like to extend my review: After using the App (platform) now for over half a year I can just confirm what I have written and we are still more then happy and amazed about the possibilities and quality.

Now I want to extend the review to also emphasize the fantastic support the team of Serachanise is providing. We had many requests in order to customize the look and feel but also request to get additional functionality and content (which required coding from Searchanise's development team).

The support team always answered within few hours either providing solutions immediately or trying hard to get more complex requests done as soon as possible. Even for the more complex development tasks we received a solution generally between 1-3 days - which is just amzing!

And I want to highlight that this was always done in a very friendly way always showing me that they are really willing and happy to help their customers. So a very special thanks to the support and development team (and to you Alexey!!!) for your great help and efforts.

Again I would give 10 Stars for the support and development team.

Reitsport Wüst
Germany
7 months using the app
Searchanise replied October 28, 2019

On behalf of the whole Searchanise Team, we would like to thank you for sharing your great experience in this amazing review!
We are quite thrilled to receive all the praise and we'd surely give you 10 stars in return for taking the time out to write in detail about all that Smart Search and Instant Search has to offer. And we agree with you it would be fair to call it a Platform for being a solid all-in-one solution.
We are proud to have you onboard and are looking forward to continuing with the same great relationship in the future! Cheers!