Reviews (1,261)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, cost‑effective way to improve product discovery and boost conversions, especially for large or complex catalogs. They praise its fast, accurate search, advanced filters, and strong support for tags, SKUs, metafields, and custom merchandising rules. Many use it for both search and collection pages, appreciate detailed search analytics, deep design customization, strong performance, and say support is outstanding and highly technical.
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We have been using Searchanise for almost 7 years on our Shopify store in Myanmar. The instant search feature works exceptionally well for our large catalog of over 130,000 products. Customers can find what they need quickly, which has helped improve our conversion rate. The filter and collection search features are very useful for our auto parts and multi-category store. The support team has always been responsive and willing to help with customization. Highly recommended for any large Shopify store.
Thank you for your wonderful review! It's great to know that our app is seamlessly meeting your needs and helping your customers find what they're looking for. Your kind words about our support team mean a lot to us. We're here whenever you need assistance!
Best regards,
Searchanise team
Love this app and how much you can really customize your search! And even more so, love how helpful the support team is!!! They made so many custom changes for us, like helping with the layout, coding, and technical work :) This app has already helped a ton, after installing it we've alreday noticed huge decreases in our bounce rates.
Thank you for such a flattering review! It means the world to us to know that both our customer service and the app itself satisfy you. We appreciate you telling us about it!
Please make sure to contact us with any new questions. We are always glad to assist!
Best wishes,
Searchanise team
Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!
Hello,
We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Dior, your customers will be redirected to the Search results page with all the products found for the ‘Dior’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we see, you remained our customer. Thank you for your trust! We will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at feedback@searchanise.io.
Best wishes,
Searchanise team
I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.
Any help is much appreciated, please!!!!!
UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.
Hello,
We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation.
We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon!
UPDATE 04.12.2024: We assume you haven't received our emails and we're sorry to see it! It appears as though our emails end up in the Spam folder or something else happens. To ensure we can talk we sent you a new email using different contact info associated with your store. Additionally, we enabled the Live Chat feature for you. We hope we can talk to you soon!
Best wishes,
Searchanise team
Powerful filter and search app with granular control over almost any aspect you can think of. Fairly priced so that even small companies can have access to these tools. Excellent and prompt customer service. Sophia gladly spent a lot of time creating a modification that we needed.
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you're enjoying the flexibility and control that our app provides. It's great to know that you find it fairly priced and suitable for your business needs.
If you need any further assistance, feel free to reach out. We're always here to help!
Best regards,
Searchanise Team
It's a great app with many features. The filter tree is very helpful ad customizable. The app is great for improving your store's UI. The support team is highly responsive and are great at figuring out what you need.
June 11, 2026 Update
After being a client of Searchanise for a few years, we are still happy with the service. It definitely makes our site user friendly for our customers, supporting better conversion rates. Plus their support team answers questions fast and efficiently. We have had a great consistent experience working with them!
SG - COO - NRML
Thank you for sharing your experience! We're delighted to hear that you're enjoying the app. It's great to know that our app is enhancing your store's UI and that our support team has been responsive and helpful in addressing your needs.
If you ever need further assistance or have more questions, don't hesitate to reach out. We're always here to help!
Best regards,
Searchanise Team
The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?
Hello,
It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.
As for the fact that we didn't help, we are very sorry for not fixing it faster! At that time, we were experiencing a high load of tickets. However, we do understand that helping clients faster is crucial to any business. And we have great news: we hired more people for the customer support team and organized training activities to improve our service. Additionally, we have made our chat support available 24/7. Feel free to contact us there through our admin panel or via email at feedback@searchanise.io.
Best wishes,
Searchanise team
Searchanise fills the gaps that Shopify can't or won't. We use them because Search & Discovery won't allow filtering of as many products as we have in some collections. They also do 60 day best selling, so your sort order isn't locked into prioritizing some product that you blew out two years ago. They have so many features, and so many options to optimize.
The fact is, if you need features beyond Search & Discovery you end up needing a service like Searchanise. Many of these are egregiously expensive or a huge drag on performance. Searchanise is neither. Their core app is really easy on performance. Their biggest performance drawback is a reliance on jquery, which usually takes longer to load than their app. Overall though, they try hard and provide incredibly responsive support. They help you work through issues and provide support to your developers for customizations. Shout out to Ksenya for helping us fix some of our more persistent issues. The impression I get is that the Searchanise team is always improving, and in this with us when it comes to plugging the gaps in Shopify's capabilities.
Thank you for your review! We're thrilled to hear that Searchanise is helping you overcome Shopify's limitations and that our features are a valuable addition to your store. We always strive to provide a balance of performance, functionality, and affordability, so it’s great to know you’re seeing the benefits.
We also appreciate your kind words about our support, especially Ksenya's assistance! We are always here to help with customizations or any other needs that arise.
Best regards,
Searchanise team
The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better.
If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.
We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome!
By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io
Best wishes,
Searchanise team
This app has been an invaluable addition to our store, but what truly sets it apart is the exceptional support team. The developers are incredibly responsive, knowledgeable, and always willing to go the extra mile to help. Their expertise and dedication have made a world of difference for us. We highly recommend this app to anyone looking for a reliable solution backed by an outstanding team. Thank you for all your support!
Thank you for your kind words! We’re delighted to hear that the app has been a valuable asset to your store and that our support team has made a positive impact. It’s great to know that our developers' responsiveness and dedication have been beneficial for you. We appreciate your recommendation and are always here to support you. If you need any further assistance, don’t hesitate to reach out.
Best regards,
Searchanise team
