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I really like the potential this app and platform has - the products are beautiful. But the customer service is really really slow and there are still a few bugs to be fixed.
The currency is the same even if you switch location, so if a product is 5 Euros it will also show as 5GBP and 5USD on my bill which doesnt make sense and I'm unsure how much I'm really being charged.
My customers keep getting angry because their shipping tracking numbers arent sent to them and their order status remains on "preparing" and on my end of it I also can't view any customer shipping tracking numbers so I can't help them.
Thank you for your feedback!
We're saddened to hear about your experience.
Our system is charging the correct amounts in all the currencies - if you're facing some bugs regarding this, please reach out to support@selfnamed.com, so we can help you.
The tracking numbers can be found in your Selfnamed profile - the tracking number can be found by each order. We hope to bring the tracking numbers to Shopify soon as well.
As for sending to your customers - currently we don't have a feature that would trigger an email from you - you'd need to send the tracking numbers to your customers.
The design tool is complete garbage. You create a design, click "finish design," the tool switches to the dashboard, and under "product" it says: "Mockup not created," and everything is deleted. This happens several times in a row. When designing bundles where you're combining a surface and a box, switching between the two parts causes the autosave to jump to "continue" and delete the design. This also happens multiple times in a row. The autosave is annoying, it saves every tiny movement, causing the page to freeze constantly. The system is constantly lagging; it's as slow as a sloth. You get logged out of the system mid-work. Existing designs, when modified, are saved incorrectly somewhere on the server in the background and can't be opened because it throws an error. If you can ever open them again, half the design is gone. Saving each design takes minutes, and you have to pray that it actually survives. It's 2026, who thinks a server somewhere on the other side of the world with 2 GB of RAM is enough to design? We'll see how the product turns out. However, I already hate the design interface.
Thank you for taking the time to share this — and we completely understand the frustration. Losing work multiple times in a row, dealing with freezes, and running into errors when trying to reopen designs is genuinely unacceptable, and we're sorry you experienced all of this.
We've already reached out to you personally to dig into the specific issues you encountered and make sure your designs are recovered where possible. These are not the standards we hold ourselves to, and your feedback is being taken seriously at the right levels.
The autosave behaviour, the bundle-switching bug, the session timeouts, and the performance issues you described are all on our radar as priority items. We know "we're working on it" doesn't undo lost work or wasted time, but we want you to know this isn't being brushed aside.
We hope the conversation we've started privately can at least begin to make things right.
Purtroppo fanno pubblicità autonomamente, quando un fornitore dovrebbe rimanere più riservato possibile e puntare sulla loro piattaforma ed il loro software, di conseguenza creando una moltitudine di concorrenza, penso sia molto controproduttivo e sleale, quanto meno professionale, e purtroppo la sincronizzazione delle scorte dei prodotti non è funzionante, molte aziende non se ne renderanno conto subito ma da lato dello shop si avranno sempre disponibili prodotti che dal lato invece della loro piattaforma sono "Out of stock" o "Not available", diranno ripetutamente di controllare che le scorte non siano dal proprio inventario monitorate e che i prodotti siano assegnati ad un mercato e catalogo di riferimento per far si che la sincronizzazione avvenga con successo, e nient'altro, in realtà non si sincronizzeranno comunque e si avranno problemi di esposizione di prodotti non disponibili o fuori produzione che invece possono essere acquistati e quindi non spedibili, non ci hanno più risposto su un riscontro su come trovare una risoluzione adeguata al problema che persiste anche dopo una loro diretta analisi tecnica. Altre problematiche sono riportate leggendo, su ritardi ed errori delle spedizioni.. insomma è un peccato, o magari una semplice illusione, attenderemo per capire se i problemi principali da noi riscontrati vengano risolti, altrimenti cesseremo la collaborazione non per nostra volontà sfortunatamente..
Automated platform, fast answers. I get all the info I need. Products are amazing.
👍
very difficult to use app. customer service is not happening.
Thank you for your honesty. Our team has reached out to you to help with the issues you've been facing.
Love the way I get to edit my own photos and the price of the items are amazing and natural ingredients.
Always easy to get in touch with the support team. A big thank you to Nicole and Laura for their time and willingness to answer doubts and questions you may have. Easy to connect with my store and integrate the product selections.
I like selfnamed and the convenience of not having to have products on hand. It allows me as a small business to run my business with ease.
Thank you for your positive review. Your satisfaction is our top priority, and we’re glad to know we hit the mark.
Selfnamed has been a game-changer for us! The platform is easy to use, the product quality is top-notch, and the branding options are beautifully executed. Their customer support is also really responsive.
We’ve been able to create a seamless private label experience, and our customers love the final result.
Thank you for review!
Selfnamed is an excellent app for anyone looking to sell high-quality, customizable skincare products. The organic and vegan formulas are a big plus, and the dropshipping process is smooth and efficient. The label customization feature makes branding easy and professional. While the product quality is impressive, occasional technical glitches and response times from customer support could be improved. Overall, it's a great tool for building a personalized skincare line.
Thank you for your review!
