Sellbrite

Removing app after a year, never got anything out of it. Was never clear ow to use really.

While there were some bugs that slowed my adoption of Sellbrite. They listened and resolved the show-stopping issues. I'm quite pleased with how Sellbrite keeps all of my inventory synchronized between my various sales channels, so that I can focus on other areas of my business.

I use sellbrite to list products from Shopify to Amazon. If you want to use Shopify as your data source of truth, make sure to explicitly get "Sellbrite for Shopify" as it's not immediately that when you get it here from the Appstore.
Linking products works really well now after we switched to Sellbrite for Shopify.
However, right now I can only give 3 stars because when a customer makes a purchase on Amazon, the customer data (Name, encrypted email address, order number) and the Information if the customer has paid the item (which is quite irrelevant because ofc he has on Amazon, but it can be confusing and maybe mess with shopify's statistics) are MISSING. Those information don't get transmitted to Shopify. Please fix that as soon as possible and I will give 5 stars :-)
Good customer service by the way, I cannot agree with the reviewer before me.

I like the concept. This app sounds great in writing, but sadly this version of Sellbrite can't scale (yet). To explain:

Sellbrite for Shopify considers Shopify the "Source of Truth". This concept is fantastic... but as you may be aware, data in Shopify is limited. For starters, the following fields are not imported into Sellbrite (Manufacturer, Model Number, Package Dims, MSRP) because they don't exist in Shopify. As well, bullet points on features and other supplemental data used by marketplaces don't exist in Shopify so you can't add them easily to Sellbrite. There is no way to import supplemental data into Sellbrite via CSV. There is also no way to map Shopify metafields with this data to Sellbrite.

In order to get all info into Sellbrite, you would need to manually go to every product description and add the missing data by hand… We have over 4,000 product pages, so this is not an option.

I've been told the feature of mapping metafields is in the works and should be available in the coming weeks. Once this feature is added this will do everything that we need it to.

Please don't be fooled by all the positive reviews. This software has so many problems and issues with the connection between website and marketplaces. Not to mention you will have to wait 24-48 hours to get basic support. If they can't resolve the problem you simply won't hear back from them. If you are a very small company with few SKU's this is a perfect software for you.

If you value your time, stay away from this app. The support is non-existent and delayed. They are good with the initial set up but if you have any issues after (which you will), forget about any timely resolutions. We couldn't publish any listings prior to Labor Day long weekend which is a huge weekend for us on Etsy, and we were told this is a Sellbrite shipping issue and considered a "blocker" and a credit would be provided. So far, after numerous emails, phone calls, nothing. They also effectively bounce you around from one support person to the other, so you sound like a broken record by the end of it. It's an app with significant glitches and it breaks often, it seems like they are working out the kinks on existing users. We used Nembol before and will likely be switching back, it's been such a terrible experience. As I write this, no one has reached out to discuss resolution of any of our issues. The support phone is not tended and the only option is to leave a message which we doubt anyone listens to. We have spent hundreds on an annual subscription thinking this would be better. We are learning that it's never a good idea to purchase an annual subscription before its been soundly tested on your store. Learn from us and stay away from this app.

Sellbrite is a fantastic tool that works seamlessly, but what truly sets it apart is the support team. They are incredibly helpful and consistently go above and beyond. During business hours, I usually get a response within 2 minutes and a full resolution just moments later. It’s rare to find this level of speed and competence. Highly recommended!

GREAT CUSTOMER SERVICE! EXCELLENT SOFTWARE!

Umsatzsteuersatz wird nicht mit übertragen.

Die App funktioniert ansonsten super aber das macht sie für mich gänzlich unbrauchbar. Support hat schnell geantwortet aber konnte nicht helfen.

great app and easy to handle it