Reviews (516)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is essential for streamlining shipping, with near real-time Shopify sync and one-click or bulk label creation. They value easy setup, reliable automation rules, Pack & Go workflows, and address validation. Many like managing multiple carriers and contracts in one dashboard with competitive rates and pay‑per‑label options. Merchants also highlight strong tracking, returns handling, and responsive, helpful support.

February 17, 2021

Recomendable 100% desde el momento en el que empieces a vender con un eCommerce. Los envíos se pueden hacer tediosos y llevar mucho tiempo. Comprando una impresora y con el servicio de Sendcloud pasé de estar 1 día entero (6-8 horas) preparando etiquetas, imprimiéndolas y recortándolas para 10 pedidos, a literalmente 10-30 minutos. El soporte técnico es muy bueno y estoy encantada.

Mi Kaizen
Spain
6 months using the app
February 5, 2021

We use this app for 14 months now and we're more than happy with it! We have 2 Online Stores on Shopify and were looking for an overall shipping solution: easy to use, fast and comfortable. In addition, it should support a few carriers (DPD, DHL, UPS, Deutsche Post). And SendCloud can do all of it. It's affordable and has saved us so much time when it comes to shipping. Would 100% recommend!

The Man Himself
Germany
Over 1 year using the app
September 13, 2019

Really easy to use!! Almost everything goes automatically!! Just one click and the shippinglabels come out of my labelprinter! I really like that I can customize the track and trace emails and the trace and trace page for the customer. Only thing I don’t like that much is that I can’t contact clientsupport by phone. Maybe something for sendcloud to improve! Other than that, really great app!!

Bee Cute Baby & Kids Fashion
Netherlands
10 months using the app
December 17, 2019

Echt een aanrader, helemaal top. Supersnelle en goeie koppeling met de shop. Eenvoudig de nog openstaande orders selecteren en met 1 druk op de knop de etiketten printen. Mooie emails met track trace informatie naar de klanten die je ook nog eenvoudig kunt personaliseren. Door eenvoud en snelheid bespaar je een hoop tijd. Wij hebben 2 shops met een eigen identiteit die we vanuit scherm kunnen bedienen.

Geboortesnoepjes.nl
Netherlands
6 months using the app
February 10, 2021

Fantastic app for every shop that easily wants to simplify and professionalize its shipping. We have been using Sendcloud since September 2020 and our experience with it has been nothing but good. The system is set up super quickly and works intuitively. As a new customer you get a detailed instruction by a Sendcloud employee which answers all your questions. If you face issues the support answers your request instantly. Absolute recommendation!

Xocolat Schokoladen-Kontor
Austria
6 months using the app
June 26, 2019

Ben je net zoals onze webshop te klein voor het tafellaken maar inmiddels te groot voor het servet? Dan is een samenwerking met SendCloud ideaal. Een koppeling met Magento, WooCommerce of Shopify is zo geregeld. Hierdoor wordt een groot deel van het verzenden uit handen genomen en verkeerd overnemen van verzendinformatie is verleden tijd. Daarnaast is verzenden met SendCloud ook nog eens voordeliger dan rechtstreeks met bijvoorbeeld PostNL. Kortom een aanrader!

Idealogoshop
Netherlands
9 months using the app
Edited November 29, 2021

Excelent ! A very good solution to save time in the process of printing Shipping Labels and Track & Trace parcels. (2018) Today again problems with the integration.
Orders are not synchronizing from Sendcloud to Shopify.
I need to spend now all day checking which orders I send and which I didn't send.
Sendcloud does't send Shopify the information that my orders were fulfilled.
Also asked for some king of compensation but nothing seems to happened.
Very dissapointed ! (2021)

Magazin Romanesc "Hermannstadt"
Germany
About 2 years using the app
August 6, 2019

I use SendCloud since seven months. While the app is relatively easy to use there are ongoing bugs which are not being resolved. Since months there are issues with Packstationen and Paketshops. They are either not available in the app (even so they definitely exist) or the they can be selected but then the app records an error. Annoying. The customer service is friendly but not very responsive or solution oriented. Typically you don't get a status update for longer term issues. All in all, good start but not happy anymore.

Blanda Beauty
Germany
11 months using the app
October 31, 2017

We were buried in shipping nightmares trying to send out our ShaktiMat products before we found SendCloud. In less that one day they had us set up with super-simple shipping at a good price for all our products. The shipping works and its incredibly straight-forward, but the best thing is that SendCloud and really helpful, very friendly and always available on chat. On the few occasions when UPS were not able to deliver, SendCloud immediately took over all the communications for us until the delivery was resolved. Fully recommend.

Shaktimat
Germany
6 months using the app
July 21, 2020

Una de las mejores soluciones para tus envíos, no le doy 5 estrellas porque le faltan algunos transportistas y porque el portal de devoluciones solo está disponible con Correos.

SERMILITAR
Spain
3 months using the app