Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

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Reviews (719)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
    685
  • 3% of ratings are 4 stars
    18
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding customer behavior and boosting conversions. They use session replays, heatmaps, and surveys to spot funnel leaks, fix layout and UX issues, and optimize product and checkout pages. Many appreciate the generous free plan, smooth Shopify integration, IP exclusion, and alerts for large abandoned carts. Support is frequently described as fast, proactive, and helpful in interpreting data and suggesting improvements.

August 29, 2026

I used to be able to delete replays every 7 days. They changed this to every 30 days which violated the terms of my subscription - I subscribed knowing that I would be able to delete replays every 7 days and was not informed that this would change to every 30 days. So I removed the app and Installed a free replay app instead. Not sure if its a good idea to get greedy with replay views when free replay apps are available on the shopify app store.

VVS Jewelry
Canada
Over 2 years using the app
Propel Commerce replied September 3, 2026

Hello friends at VVS Jewelry,

You're right. Our change to the delete all replays option should have come with an email and a date. That's on me.

The why: recording replays is our main cost. Weekly resets let an account record several times what its plan covers each month, and as a small business ourselves we unfortunately can't absorb that cost any longer.

If you ever want to come back, we'd love to have you. Message support@propelcommerce.io, ask for Chris, and we'll see what we can do.

Chris, founder, Propel Replays