Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

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Reviews (719)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
    685
  • 3% of ratings are 4 stars
    18
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding customer behavior and boosting conversions. They use session replays, heatmaps, and surveys to spot funnel leaks, fix layout and UX issues, and optimize product and checkout pages. Many appreciate the generous free plan, smooth Shopify integration, IP exclusion, and alerts for large abandoned carts. Support is frequently described as fast, proactive, and helpful in interpreting data and suggesting improvements.

July 22, 2026

Very usefull

Bernese Treasures
United Kingdom
23 minutes using the app
Propel Commerce replied July 23, 2026

Hello friends at Bernese Treasures,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀

- Tom @ Propel Commerce

March 30, 2026

App is very good and accurate with recordings as well as heat maps, Highly recommend. Price friendly for starter stores but gets used up quickly.

BrisCollection
Ireland
3 months using the app
Propel Commerce replied March 31, 2026

Hello friends at BrisCollection,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

October 7, 2025

Great for analytics on customer dropoffs and frustrations in e-commerce. Helped optimize pages a lot! The one thing I wish it had is a little bit better preferences on what to record so i can choose single pages to watch!

SkinAct
United States
About 1 month using the app
July 16, 2025

Very useful app. To track & monitor the customer behaviour & fix the issues accordingly. I would recommend it from beginners to pro account. It's useful for everyone. No bugs & errors. Good app support are also there.

Essentia Attire
India
About 2 months using the app
December 1, 2025

Have only been using the app for a short time but so far its fairly insightful especially the recordings. Easy to install and the support team are responsive and helpful. Would reccomend.

Wattle&Clay
Australia
7 days using the app
Propel Commerce replied February 17, 2026

Hello friends at Wattle&Clay,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 26, 2024

The interface could be better like "Lucky Orange"

Juggerknot Originals
India
6 days using the app
May 7, 2022

Great app, does what it says, excellent customer service. Love being able to replay my website visits to see what my customers see.

Family First Designs LLC
United States
18 days using the app
Edited January 30, 2026

Sehr hilfreiche App zur Analyse des Nutzerverhaltens. Die Replays helfen uns, Kaufabbrüche besser zu verstehen und Optimierungspotenziale im Shop gezielt zu erkennen. Klare Empfehlung für jeden, der Conversion-Optimierung ernst nimmt.

AquaLifeScape
Germany
9 months using the app
Propel Commerce replied June 30, 2025

Hallo Freunde von AquaLifeScape,

vielen Dank für die FANTASTISCHE Bewertung! Wir wissen das wirklich sehr zu schätzen. Viel Freude mit der App und weiterhin viel Erfolg für euer Geschäft! 🚀

– Hernane @ Propel Commerce

January 21, 2025

I only used the free trial for a few minutes, and so far it looks good.

Inaury
United States
6 minutes using the app
July 5, 2024

Works great. Could improve UI

MeatMate
Sweden
8 days using the app
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