ShipMonk | Order Fulfillment

I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth.

The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This is followed by a series of hands-on workshops where you learn how to use ShipMonk's software platform to manage your inventory, process orders, and ship products to your customers.

I found the workshops to be very informative and helpful. The ShipMonk team was always available to answer my questions, and they were patient and understanding when I didn't understand something.

Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, David. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one.

This was the first 3PL we have partnered with. We initially chose to work with ShipMonk because of their experience and infrastructure with Shopify and their ability to deal with mass quantities of orders. Their onboarding process was simple and a straightforward plug-in through the app store. The App interface is very well made and has some great resources for training purposes. We worked with Kerry who has gone above and beyond in communication and transparency. Their whole team of Happiness Engineers is a major highlight of our experience. On the ground their operations exceeded our expectations. We had 5 figures in order quantity, and they maintained an error margin of around .01%. All orders were fulfilled within 2-5 days keeping our customers extremely happy. Some minor things that we would like to see improved on:
Accurate up-to-date inventory counts after fulfilled orders.
A more straightforward "assisted" claim process for orders with errors. Even more visibility into the receiving process.
Quicker updates to billing cycle and pricing changes. Overall, we would recommend to any company who is looking for custom fulfillment specialists. Just be clear to set expectations early, and ShipMonk will deliver.

I'm honestly amazed about how smooth and easy the experience of working with ShipMonk has been so far. They ship everything in a timely manner, most of the time only hours after the orders are placed. The logistics used are great, and orders are being delivered super fast. Their support team is great, from the first person I talked to when I was doing some quotes, to everyone in the onboarding team and happiness engineers. They are super helpful and polite! The onboarding experience is well made to ensure they only ship the right pending orders on Shopify (not all 3PL companies worry about that, and it's critical to avoid errors when switching from another company or another fulfillment model). Dashboard looks clean and very well built. Fulfillment is not an easy task, but they made it easy to understand and find what you are looking for very fast. The algorithm can help a lot with inventory forecasting. Honestly, I have only good things to say. I'm a customer for less than a month, but so far, they were perfect. I don't usually write long reviews, but they deserved this. Keep it up, and congrats on the high-quality job. You awesome people at ShipMonk really make a difference and a big positive impact on a business. Thank you so much!

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk! This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue. The thing I LEAST LIKE about this software is that I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own. Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.

We've been with ShipMonk for awhile now and they have been absolutely wonderful! When we first partnered with them they were a bit smaller and still somewhat new, since then they've grown into a larger 3PL company, with updated backend apps/software, more staff, more features, warehouses, better prices, etc. The backend software/dashboard is intuitive, constantly getting updated, it shows your whole business at a glance and is easy to see and edit your orders from a birds-eye-view. After the initial onboarding process, everything integrates perfectly with Shopify. We've personally had little to no problems with ShipMonk themselves, errors are usually caused by USPS or other shipping companies. When we do have an issue or concern, the "Happiness Engineers" at ShipMonk are phenomenal, they're your personal point of contact and you really establish a good relationship with these engineers, they can help you with anything you need to ensure things go smoothly and they respond very quickly. Overall, we're very happy with the service from ShipMonk. With any 3PL you will run into issues here and there, it's a complicated logistical system shipping millions of packages a year, but with ShipMonk, together we've ironed out the initial issues and have been smooth sailing to success!

We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.

Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!

Worked with 2 other fulfillment centres before switching over to ShipMonk. Couldn't be any happier, they're AWESOME. The level of service FAR exceeds any other fulfillment company I've worked with...and at a significantly lower price.

Not rating the app Im rating shipmonk. Please avoid using this fulfillment center for your company if you don’t want to risk going out of business. The worst company I’ve ever worked with. The poorest communication and messed up two huge shipments of my product costing me thousands. I’m still trying to recover