ShipStation Orders & Inventory

If I couldn't figure out how to use this app on my own, I would have given it 1 star. Shortly after signing up, I got an email telling me who my account manager was. During the process of installing the app and changing the different parameters to meet my store's needs, I had several questions. I tried calling the account manager several times, and never once did he answer his phone, so I emailed him and only got one partial answer from him 2 days later. All subsequent emails have been ignored and gone unanswered.

I was basically left to figure everything out on my own or do Google searches with my questions. I have one question that I can't find the answer for and my account manager absolutely WILL NOT respond to me. If you're fairly decent about figuring things out on your own, you will probably like this app. If you need support from ShipStation, forget it. It does not exist. In fact, it's horrible and I would never recommend this app because of that.

At this point, I am not 100% sure I will keep this app after my trial period is up.

Until Shipstation we were using multiple platforms to fulfill (eBay, Shopify x 3, Walmart, etc. It was getting out of hand. Shipstation has saved us. It is reliable, fast, and the consolidation and simple workflow has saved us a huge amount of time and improved our fulfillment quality and turnaround.

Really good app.
Pulls from our two Shopify stores, eBay, and Amazon with no problems!

Very intuitive to use. Saves me hours of time each week. I love the features and ease of use.

I have been a loyal Shipstation user for almost 3 years now. Recently, all the features that I loved about Shipstation stopped working correctly. The main features I used from these app was to process my Shopify orders through Amazon Multichannel Fulfilment but recently it stopped moving the orders to Shipped Status leaving it in pending fulfillment never uploading the tracking numbers. I see many others complaining about this problem also. I now have 100's of customers emailing me every week asking for their tracking numbers because Shipstation is no longer functioning correctly.

Now this app sucks and creates more work for me that it would be for me to process my orders without this software! Like I said it used to be great but recently the features I used it for stopped working correctly.

I contacted customer support, it has been over a week now since I contacted them about my issue and it has still not been fixed. They told me that the escalated my claim to a developer and that it will take a while for them to get back to me with no ETA on when this could be fixed, which is just great! I don't have a long time to wait, I need to process my customer's orders NOW! Not in a few weeks... Plus in the meantime they want me to continue to pay for their app while it doesn't even work properly for me.

I will be finding a new way to handle all my shipments my moving forward because I need a company that cares about me and my customers.

ShipStation has given me 40+ hours a week back! My only regret was not finding them sooner. LOVE, LOVE Ship Station. EZ interface, ez to setup and seamless to use. If in doubt, give them a try! I've used them for quite a few years and always been thrilled.

To expensive for that it does. I hate that i had to increase my plan to ship more orders. Not really worth

Can not click on HELP with out it logging me off to log back in so we have no way of Fixing a uploading error for Etsy. We get this Error:
An error occurred attempting to update orders: receipts is not a valid value for Int32.

We have been using this since moving over to Shopify. Pair this with a thermal printer to greatly improve order processing times!

does not work with shopify. Cost us ALOT of money, does not work with shopify. Cost us ALOT of money,