ShipStation Orders & Inventory

We have been Ship Station customers for years, and apart from being somewhat buggy we have never had any real problems.
We changed to a Shopify store a year ago, and I need to integrate Shopify with Ship Station.
Now, I realize why there are all these complaints about their customer service.
I have requested a call back from a tech support person on two occasions and it hasn't happened either time. The first time they actually made an appointment to call, but never did.
The second time they were supposed to email to set up an appointment. It has been a week and no email.
The support we have received via Live Chat has been good, but should there be a serious problem with integration, I have no confidence that I could ever reach a live person to resolve it.
When we started with Ship Station, we had an account manager who helped us set it up. Now, like every other tech company, they think its OK to skimp on live support to save money. Unfortunately for them, there are lots of other options available now, and we will be looking at alternatives.

I wanted to install the app knowing the app's review is low,
but it's seem these low reviews are correct and it's not a good app at all, After connecting the app to my Shopify store, it never shows orders, first issue

Used to like this app, but right before the holiday season they decide to change things up. Instead of using usps.com to track usps orders, it now links to stamps.com tracking which is hideous. And there isn't a way to revert it. Cool... Also, you can create batches of labels, which is useful, but it's been years and they haven't been able to allow other employees to access said batches. So I can't see batches my coworkers make, or edit them. Which kinda sucks. I think shipstation is good if you do small amounts of shipping. I think we've out grown them, and it's disappointing.

I tried to get this to work, followed the outlined steps but ultimately it would not connect to stamps.com.

using shipstation for 6 years on a large ecommerce store, now to find out they do not support DMARC for email validation and all emails are now bouncing!

When you sign up they set up a meeting with you and a rep from ShipStation. My rep didn't even bother showing up to the meeting and ignored all his emails and phone calls I made over the weekend. Also their customer support line is a dead number. The platform doesn't work and all these negative reviews really were right. Seems like a fake app. Don't bother

Very useful platform with lots of customization. Makes things easy on the back end but they seem to have completely abandoned ship, so if you need support you can't find it. No one answers their support emails. A shame! I hope someone can start looking after this again so I don't have to migrate to another platform.

This is my primary shipping application - the features are good, but there seems to be an issue approximately 1 in 15 to 20 times you go to use it. Most of the issues stem from Shipstation Connect as I use a mac. I've spoken to them and they agreed this app is problematic. It works, just not all of the time and needs to be reconnected frequently. The service is powerful, but you need to be patient and it's difficult to count on.

This app is so easy to use. It does all the work in the background. Orders are automatically added from Shopify to ShipStation...NO double entry of orders needed! We have it connected to our USPS/UPS/FedEx accounts and for $9 a month, this is one of the best decisions you can make. ShipStation also creates a packing slip which we include with all the orders for a customer receipt.

We were originally really happy with their services, but the customer service has been very poor and they seem to be very unresponsive. They removed the chat option, and now emails take forever. Our recent tickets have not been resolved or answered properly. Very disappointed!