Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

September 11, 2016

Use Shipstation with two of the businesses I manage and couldn't be happier with the results. Phenomenal tool!

Shopnflalumni
United States
About 1 month using the app
June 28, 2017

ShipStation makes our fulfilment a breeze! The interface is clear and simple, yet powerful. The automation features have really come in handy. It helps automatically enter shipping parameters like automatically bypassing local pickup orders, automatically configuring shipment signatures based on order value, or automatically loading settings based on order item presets. It has been super reliable, definitely would recommend.

Jibs Action Sports 2
Canada
About 1 year using the app
Edited July 18, 2017

absolutely best shipping service!
Check out https://www.NatuerHouse.com for our operations!

Pruplee Naturals
United States
Over 3 years using the app
September 20, 2020

I was over charged $249.00 for 3 labels less then 3oz each. tried to contact customer service I was on hold for over 2 hours. after that all they did pushed me to stamps.com also 3 hours on hold. and all the parent company stamps.com did is gave me an email address to postal service to file a claim. I have been with those companies for many years very bad customer service no one to talk to.

onestopsoccer.com
United States
Over 3 years using the app
December 7, 2021

Joey from the support is a legend. He assisted us with understanding the platform and the key benefits of using it.

The Craft Drinks Store
Australia
About 5 hours using the app
January 31, 2022

ShipStation Has been instrumental in streamlining our business fulfillment. We are very happy with their service.

CHI-CHI NYC
United States
About 3 years using the app
March 16, 2023

Does not integrate, does not work. App is unsupported in Shopify. I would steer clear.

I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.

Valentia Skincare
United States
9 days using the app
July 31, 2024

I just downloaded this app. I will update my review once I had a chance to use this app more. People need to be aware, especially if they are just starting out like myself and money is tight. The free option is not a free option. It says upto 25 monthly shipments for no fee. But, when signing up, you MUST pick a fee option, because the free option has disappeared. It makes it frusterating because you spend some time getting it set up, and blam, smaked is the face without it.

RetailXcess
United States
About 1 hour using the app
ShipStation replied August 5, 2024

Thank you for reaching out and providing us with your feedback, this is very valuable to our team! We will have a team member get in touch to assist you with your setup and if you have any outstanding issues. Please have a great rest of your week!

April 20, 2026

Shipstation has been a tremendous asset to our business. It is simple to ship and integrates with numerous marketplaces. We have been a client for over 5 years. In addition, our representative, Keith Phillips has been helpful, educational and found ways to improve our experiences!

The-Fabric-Store
United States
6 days using the app
February 2, 2024

Love this App
Easy integrations with Lots of easy to use features.
Shipping rates are better than I get from most carriers.

OBICompanySTORE.COM
United States
2 minutes using the app