Reviews (1,971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app makes it easy to turn basic Shopify stores into fully customized, responsive sites with a drag-and-drop editor. They highlight flexible page and section building, reusable templates, built-in A/B testing, and SEO-friendly layouts that save time and money versus custom coding. Many praise its stability and ongoing improvements, and consistently describe customer support as exceptionally fast, patient, and hands-on.
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Customer support was incredibly responsive and helpful.
I contacted support with an issue and they resolved it within the space of 9 hours. This might be first for me!
While a bit finicky sometimes, the app does everything I would expect it to do.
Thank you for taking the time out of your day to leave us this lovely review! We really appreciate it and I am so glad to hear that the Support team could help you out.
Please let us know if you ever have any other issues or questions :)
Karl | Team Lead, Technical Support
pretty difficult to use, if you are expecting user friendly experience like Shopify theme editor , you will be disappointed. User experience is difficult. simplify it Shogun. Even simple email marketing platforms have better drag and drop function.
Hi Enes,
Thank you for your review. I'm really sorry to hear that you had a negative experience with Shogun. We strive to ensure that the app is easy to use, and helps customers build beautiful stores with ease. We clearly missed the mark here.
I can see that my colleague Charles reached out to you by phone but could not get through, then followed up by email to gather further feedback from you to assist with the issues that you are facing. I would ask that you reply to Charles and we would be happy to guide you on what you are hoping to achieve.
We really appreciate any feedback that you would like to share with us - it helps us grow and helps us provide you with a better service.
I hope that we can help you have a better experience with Shogun. Please do not hesitate to reach out to us.
Response to your update: sorry to hear that you are still struggling with getting to grips with Shogun. We have been trying to contact you since you originally posted this review but we have yet to hear back from you about what issues you are facing, what you are finding difficult, or how we can help you. If you could, we would really appreciate it if you could reach back out to us so that we can offer assistance or log the feedback.
Thank you,
Karl | Team Lead, Technical Support
I like that this app is easy to use and able to create customized pages and templates. What this app may be lacking is more support on web accessibility requirements, but you can work around it if you know how to code within the store source files.
Thanks so much for taking the time to leave a review.
Glad to hear that the app has been easy to use. We have passed along your feedback regarding accessibility requirements to our development team. We really appreciate the suggestions :)
Kalen | Team Lead, Support
Shogun Page Builder
Just recently started building my new website on Shogun and the service has been so easy and adaptable to use compared to other apps! If I have any questions support is so quick in responding and is extremely helpful by giving an in-depth response!
Thank you so much for leaving us a review, Marie! 🎉
It was really great to communicate with you earlier and I am happy to hear that Shogun has been easy and adaptable to use. We are super glad that you are having such a good experience. Thanks for sharing your honest feedback.
Our support team is always there to help you and we'll look forward to assisting you again. 🫠
Sweetan | Team Lead | Support
Shogun Page Builder
Very helpful! The customer service is amazing. Highly recommend booking a meeting with the team so they can show you how to be efficient & lose hours to do something that can be done in 5 min since there are a lot of amazing tools.
Highly recommend
Thank you for sharing this great review! We know time is money, so we want to help you build the best pages as quickly as possible. If our support team can ever give you a hand, don't hesitate to reach out.
Allison | Team Lead | Support
Shogun Page Builder
app works. makes page building easier. great support too. The difference between Shogun and Shopify's built-in page builder is that Shogun gives you many more formats and flexibility, which allows you to create a nice page without the need to code.
Thank you! We really appreciate your review. Glad to hear that Shogun is enabling extra flexibility for you!
Karl | Team Lead, Technical Support
The best customer service!!! Thank you Lynsey. So appreciated you taking the time to answer all our questions and even recording mini video tutorials that showed me exactly how to fix the issues that came up. Felt very cared for. Shogun is the best!
Hey there! Thank you so much for the review. 🎉
We are glad to hear that you are enjoying Shogun and having a good experience. I'll be happy to pass along your feedback to Lynsey and the support team. 😊
Let us know if we can help you with anything else.
Sweetan | Team Lead | Support
Really easy to use for creating modern and easy to use web pages of all kinds! Customer service/support is amazing too, replies within minutes going above & beyond! Great for anyone wanting a clean, modern looking site but are not able to code, etc.
Love the app. Makes it easier and probably cheaper to create and modify your current website without having a developer by your side. One thing we love with the app is after creating a page, it automatically syncs to your website and is ready to use!
We DEPEND on Shogun for our new site! We had a crisis during launch with a custom theme integration issue, and Shogun support took care of it no problem. They always understand exactly what the problem is and address it. Great product and support.
