Reviews (77)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
July 9, 2019

An absolute "must have" app for any ecommerce store- allows you to strike iron when hot- almost on a real time basis - to act on abandoned carts and recover sale- our conversion on abandoned carts grew 4X with Scout. Highly recommended!

Panjavarnam
India
Almost 2 years using the app
HMS Commerce replied July 9, 2019

Thanks Ganesh. With such a great product and service I can see why you'd love talking to customers personally. Your product will sell itself! Thanks for your continued support for both of our apps.

September 24, 2018

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

MyCuteMini Gifts Store
India
5 months using the app
October 6, 2020

This app helps you to get a notification on abandoned cart straight the way. So helpful. They are always willing to help with anything you may have. I would 100% recommend them. TOP stars.

Guru Muscle
Australia
6 months using the app
May 19, 2020

wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations

Wallride Skate Supply
Chile
Over 1 year using the app
September 26, 2018

Scout is a great app for getting direct feedback in real-time about customers who have left their cart. Instead of finding out hours or days later, Scount allows you to contact the customer just as they move from the page

Longboard Living
Canada
About 2 months using the app
March 5, 2019

It's a very effective app, and they keep improving it! The timing (of abandoned carts) should improve though, but I still give it 5 stars because there's no other app I've found yet that's this fast in informing me of orders.

EDGABILITY
India
About 1 year using the app
HMS Commerce replied March 5, 2019

Thanks Shehla! You're the best. And yes, we do keep improving and the timing of the alerts is something we're tackling as we speak!

March 22, 2019

We would give Scout a zillion stars if we could. Best app ever! Love the personalization features + how much our team is able to do with Scout. Thanks for creating such a useful app!. :)

Kathleen + Daniel
www.clositherapi.com

ClosiTherapi Vintage
United States
3 months using the app
October 31, 2020

So amazing that we get to reach out to our abandoned cart customers directly on call! It's given our recovery rate a massive bump! Another great thing about Shop Phone is the constant reminders we get to thank our loyal customers.

After Dark
India
Over 1 year using the app
HMS Commerce replied November 2, 2020

Thanks Prerna. We love your store. We wrote this post for you because we love your store so much: https://shopphone.substack.com/p/why-we-love-after-dark

March 29, 2021

Certainly one the best shopify apps out there as too much automation causes us to lose touch with our customers as human beings. A must have for my store!

Diligence1International
Philippines
About 4 hours using the app
February 14, 2019

one of the best APP there is out there for Shopify, don't be lazy learn how to use it. it helps give a real service on very critical moments that reflect conversions a lot! / and it's free what else can you ask. just say thanks to the people!!!

שאול | טיפוח וקוסמטיקה
Israel
About 1 hour using the app