Reviews (77)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
May 14, 2018

Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days.

It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes!

you can choose the option to contact them by email or number, the email is prefilled which you can edit but you need to send it out yourself!

great app i would definitely recommend it!!

Dojomats
Australia
About 1 month using the app
July 23, 2018

I always laughed when people said you can recover 50% and more of your abandoned sales. I always thought that people will buy OR not. Never in my wildest imagination did I think I could save so many sales until I started using Scout!! Man, you guys rock. I'm saving 60% plus of my sales because people only need some advice or a have a question that you can sort in a couple of seconds to save your sale. Wish I had this years ago already!!

Smael South Africa
South Africa
Over 2 years using the app
May 2, 2018

Love the Scout App. It sends me messages when a customers abandons the cart or makes a purchase and creates emails to send them that say "noticed you are interested in my store or thank you for your order". I have had customers write me back and say they will now place an order because I reached out. I can also call the person if they leave a phone number. It also gives me customer totals for past weeks orders or abandoned check out. Really terrific app and its FREE! Highly, highly recommend. Pam MomMeAndMore.com

Momme And More
United States
8 months using the app
November 1, 2020

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

BONYHUB
United Kingdom
Over 3 years using the app
HMS Commerce replied November 2, 2020

Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!

November 20, 2017

What a great app!!! Can't say enough! If you wanna convert your abandoned checkouts, this is THEE app to have!
Scout gives you tons of information regarding abandoned checkouts and how to convert them into sales. The developer is extremely helpful. His customer service is above and beyond anybody we've used in the past....and this app is FREE!

Taking action as soon as a checkout is abandoned is the key to converting. Scout gives you the opportunity to do that!
Plus, you get very professional scripts for calling or emailing the customer... so that helps with stage fright!!!
This app really opened my eyes about how to handle abandoned checkouts!!!
EXCELLENT!!!!!

Mowtown Waldo Implement
United States
12 days using the app
Edited May 14, 2018

Update, exceptional app. Recommended for everyone. Using it for my brand @ www.devotedstore.com

Devotedwear
India
7 months using the app
March 29, 2018

Absolutely love this app! There's so much to do when building an e-commerce store and Scout truly handles one very important task - keeping watch of abandoned carts and alerting me with the information to potentially close those sales. Truly appreciate this app! It works effortlessly and conveniently, and it is still hard to believe that it is free. Thanks Scout! It is definitely one of my favorite apps on this platform.

Hairbrella
United States
9 months using the app
May 27, 2021

Great app. used it for a long time. timely messages to abandoned checkout does make a difference... thanks

YourDeal India
India
Over 2 years using the app
February 5, 2021

I use it everyday. It's easy to use, and makes me recover many abandoned carts. I'd definitely recommend it

Cosméticos Kénos
Chile
Over 1 year using the app
HMS Commerce replied February 5, 2021

Thank you Ignacio,
We appreciate your support. I am setting you up on the new version of the app, please wait confirming when it's ready for you. Can't wait for you to try it!

Edited April 19, 2023

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

Stockholm Co.
Mexico
Almost 4 years using the app