Reviews (750)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, with a clean, reliable interface that “does what it should.” It’s praised for capturing emails, leads, and custom customer data via pop‑ups and simple forms, helping list building and sometimes boosting sales or conversions. Features like multilingual support, email notifications, and integrations are appreciated, and many see it as a must‑have, budget‑friendly starter solution.

January 31, 2025

Great app. Easy to use and setup.

The size of the form on mobile is to big and fills out the entire screen. I cannot see how to change that in the settings or perhaps coding.
I use Dawn theme in my shop

ZirCular.dk
Denmark
3 days using the app
December 8, 2024

The popup is easy to set up and can be customized freely. The number of email subscribers is increasing day by day, and I can see the effect. And it's free to use! This app is really the best.

TrendyJapan
Japan
9 months using the app
November 28, 2024

Shopify Forms es una herramienta sencilla e intuitiva para capturar datos, y en ese aspecto, cumple muy bien su función. La configuración es clara y permite personalizar formularios básicos sin complicaciones. Sin embargo, he encontrado algunos inconvenientes que podrían mejorar la experiencia del usuario.

En primer lugar, no permite insertarse correctamente en páginas con contraseña para accesos prioritarios. Aunque aparece en la personalización de la plantilla, los formularios no se visualizan al público y solo funcionan mediante saltos, lo cual limita su uso en páginas exclusivas.

Además, la funcionalidad para enviar una secuencia de emails a los usuarios registrados es bastante básica. Solo permite añadir un mensaje corto con un límite de 155 caracteres, lo que puede resultar insuficiente para muchas estrategias de marketing.

Otro aspecto mejorable es la falta de opción para descargar los datos recopilados en formatos como Excel o CSV desde el back office. Esto sería muy útil para analizar información rápidamente o integrarla con otros sistemas.

A pesar de estos detalles, considero que es una herramienta correcta para quienes buscan una solución básica y sencilla dentro del ecosistema de Shopify. Si mejoran las limitaciones mencionadas, podría convertirse en una opción aún más completa y versátil.

baby top
Spain
14 days using the app
November 21, 2024

Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..

Manduka Brasil
Brazil
2 days using the app
October 19, 2024

Easy to use, set up, and integrates seamlessly with the store. However, I couldn't find an option to allow customers to opt out of marketing emails using the form. It would be great to have this feature added.

Furry ID.
France
26 minutes using the app
October 18, 2024

Covering many basic properties of forms functionality it does allow to collect data. But the lack of making translations to the fields or changing styling is despite of many requests in forums a bit of a statement of not listening to urgent customer needs or thinking functional scenarios completely through.

sprossensamen.ch
Switzerland
Over 1 year using the app
Shopify replied September 5, 2025

Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages

October 13, 2024

Die App funktioniert gut, wenn man Sie dementsprechend versteht und sich etwas damit befasst. Der Umfang und die Möglichkeiten sind etwas beschränkt. Da Sie aber kostenlos ist, vergebe ich 5 Sterne.

Komfortmöbel24
Germany
Over 1 year using the app
September 26, 2024

The functionality is fine, but man oh man. IMPOSSIBLE to customise. No matter what CSS trick you pull out of the book, nothing works. WHY make this SO hard to customise? Let me color my background and change the border radius... not too much to ask :-)

Crap.supply
Netherlands
About 4 hours using the app
July 17, 2024

Easy install and config. I embedded it in several page on page level and also template level. I like also the popup version. Until now i don't have any complaints.
only 4 stars because no time (hrs:min) field , no embed in pages and for very slow loading

Il mondo di Wit
Italy
About 1 month using the app
June 27, 2024

I want the forms app not to make it required to capture a phone number or an e-mail. Also being able to customize the css of the forms would be nice. Sometimes dropdown menu's won't open and you have to remake them again. Decent app for now but needs some updates to be great.

Leefsamen
Netherlands
4 months using the app
Shopify replied June 29, 2024

Hey there! Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'll be happy to pass this along to our development team for potential future implementation. - Dirk, Shopify Support