Point of Sale

We are a nonprofit that sells beautiful jewelry at special events and this app has helped us to streamline that process, monitor sales and provide a seamless transaction for the customer. They love it and it is so easy to use.

I use this app for when I attend markets, and it's absolutely amazing! I love that my products from my store are already linked to the app, so inventory management is super easy too. The Shopify Tap + Chip card reader is also a huge lifesaver.

Severely lacks some key functions. Like the ability to program in discounts. Or conditional pricing. The only true benefit is linking to the online store and tracking inventory and sales across sales channels. Otherwise, I'd be using Square, no doubt.

It's great how the free version can get you very far without the upgrade. There should be more price range between lite and pro. The only feature I find missing with the shopify lite is the option to return items and refund. I find it quite steep to pay extra 89$ for that option.

I love the hands-free usage for me as a shop owner and I get similar comments from customers. The only thing I really don't like is when I'm in the cart, it's not intuitive how to add more products. Tapping 'close' isn't logical to me for some reason. And tapping 'more options' doesn't have 'add more products'.

POS is a simple way of using a shop till. It syncs brilliantly with your E-Store and is pretty seamless. I think over time it will improve, such as more sophisticated options with customers purchases such as accounts, credit limits etc. Also be careful of discounts, we found it was easy to make mistakes and charge the customer wrong amounts. We've overcome that now.

Shopify POS is is not reliable constantly disconnecting in the middle of transactions with customers. Tech support is not readily available and may have to wait days for replies which are lengthy e-mails to troubleshoot. When these issues happen at the POS it is imperative to have immediate help. We have been unable to process transactions sometimes for a whole day. We outsourced a separate merchant processing system to avoid these disruptions. Shopify was reliable and great prior to all the changes to their new plans.

I do not thing that the Pro version should be such a significant upcharge. The functionality is fine but there are already attempts to upgrade my recurring charges all the time and this would DOUBLE my monthly costs. I would also be much more likely to use the Shopify tap and chip etc. if they were more competitive i.e. NOT just the same as Visa and Mastercard through other terminal providers. Shopify is already deep enough in my pockets - if they offered a really good deal (say 1%) on Credit Card fees it would be a no-brainier. Who DEOSN'T like one stop and integration?

7/21 update - Shopify team reached out and worked with me to resolve some of my issues. The new version is looking promising. Crashes have reduced and returns issue is resolved. Going from one star to three. There are still issues but step in right direction.

June 2020 - I moved my client to Shopify POS thinking it would work out. Finding major issues and challenges.. Challenges - same as lot of folks listed here.. very little control and not able to manage staff at all. Issues - Major bugs like for example 1. on new SHOPIFY app if agent returns/refunds, there is no tracking and it opens doors for major scams.. 2. Hangs very frequently. 3. Order showing completely different Totals and balance on Shopify main app vs. Shopify POS (happened once for now but happened for a customer who is attorney). NO WAY to get in touch with real support folks, the regular support people are promptly available but are kept to handle the client and calm them down and keep saying they would open the ticket but little moves after that.

We switched to Shopify POS so that we could have more cohesive inventory and data management between our online store and brick and mortar. It's okay, but lacking in some significant areas. Pros: -Fairly intuitive to use/teach staff
-Easy search
-Stocky is overall a good inventory management system, despite a few small complaints Cons:
-No function to honour Status Cards/Tax Exemptions in Canada (which I believe may be illegal in Ontario)
-Unable to edit any product details/add bar codes/adjust stock/change price etc. inside the POS app, which makes a lot more work for managers and creates many issues/errors
-I was told I would have dedicated "set-up support" but it seems that that person's job was just to email me links and direct me to the general help line
-Support staff are unevenly trained - a few times I've called with a specific question and received multiple different answers from different people
-No "Void" function and returns/exchanges are unnecessarily complicated Overall, it doesn't feel like there were many people consulted who actually work in retail. It would be a lot more convenient to stay with Shopify, so I hope it improves.