SalesPop: Order & Sales Popup

The free app has been good, it does convert into sales however, the 100 free sessions get used up early in the month so for a lot of each month, it is turned off by Sales Pop. This is fair though as they are giving me the 100 free sessions. I am not prepared to pay the Pro Plan pricing at this time but believe that it would be worthwhile to do so as it definitely did convert to actual sales.

I used this app in order to help me create a pop up to let customers know when someone else buys a product from my store so the other customers will know my site is safe and secured and won't hesitate to buy.
I have enjoyed this app it is very useful and hopfully it will help increase my sales. i am looking forward to seeing how our sales will increase by. i can see all our products and it is looking very good.

great app, helps conversion, i would recommend to anybody blah blah blah blah blah blah blah blah bl (i have to type at least 100 characters or i can't leave this review) what happened to freedom of speech, what if i want to only say "great app" of get straight to the point and say "give them money" id be way below the 100 character threshold so you're forcing me to say this even though i'm a man a few words, that's cruel...so cruel.

I have had this installed for about a week now and I love the concept and I want to love this app but it doesn't seem to import all my sales despite re-importing them at the advice of the support team. Also, I see a lot of add to carts but then I don't see the abandoned carts...so I am not entirely sure I trust all the data it claims to be capturing. I am going to give it a little more time to see if things improve before I revisit my rating.

I'm intrigued by this app as a consumer i know seeing that others are purchasing gives me more confidence to also buy but if they want ppl to dish out 30 a month they should at least include metrics with the free version because i truly cannot tell when a conversion is because of this app or just cus. and u want me to pay. i need to see this is actively working. you should consider giving ppl a chance to use the app with metrics available. only data talks to me, ot

I have had this application for a while and always thought the pop-up was really unique. After reaching out to them about some questions... I was blown away by Kateryna and how little I understood about the functionality and potential value this application really has to offer my ecommerce site. They have the BEST customer service anywhere and explained step by step how to maximize my intended results and increase my revenue beyond my expectations. I am very thankful I called with those questions and spoke to Kateryna!

We contacted the support team in April 2022 about an issue with the review pop ups showing the incorrect city of almost all customers. It shows only one city, which is the one our business is based at. Imagine visitors seeing all such review pop ups with the same city. Wouldn't they feel suspicious of those reviews possibly being all fake, while they are in fact, all valid?
This issue has been ongoing and unresolved, despite us having contacted the support team since April 2022.
We granted collaborator access in April 2022. According to Shopify, no one has logged on to look at our issue since then.
We're very disappointed in the extremely poor customer service. Very unprofessional.

I'm loving is app and am seeing click throughs from the website pop ups. Great product and helping drive sales.

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EDITED: 5 stars to 1 star back to 2 stars. TRUST IS EVERYTHING - just be careful. I originally really enjoyed this app and the quick support offered; however, I have QUICKLY gone from the "grower" $15/plan to $129/month plan without my consent. I looked deeper into the app when I realized and saw where the subscription system has AUTO placed me in different subscription levels without my knowledge or consent. I never agreed to being auto-placed. (Toggle it off to disable that "Auto-upgrade" feature). It is like they made this new feature and just enabled for everybody but if they did not it is just a bit much to assume that business owners have all of this time to just inspect the whole app to make sure they will not eventually get taken advantage of. I am a newer small business just trying to get my feet off the ground. I cannot be having charges that did not even suit my business. The system had my business at 30,000 sessions per month, I mean I would LOVE if I got that but I just don’t- I’m at like 2000 at most these past couple months due to being at shows and pop-ups. Just watch your store session analytics with the ones they record. They have theirs six times more than what my numbers say which is why I'm being bumped up (the way I am understanding). It is very possible that their sessions are different from Shopify sessions but overall just very confused.

Reason for 2 stars: The reason for adding a star was because the team got back to me and we agreed on a set refund and talked about solutions for users in the future! Chadwyn was great. Correcting the issue was necessary and it was done. I did not get all my money back but a good chunk of it was refunded.

April 21, 2023: Excellent and quick support! There isn't a lot of time to put towards support things so I am grateful there is designated quick help!

This is super easy to use and modify!