Reviews (40)

Overall rating
2.8
Counts per rating level
  • 28% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 18% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 28% of ratings are 1 stars
June 18, 2026

Dommage que le compte rendu soit en anglais alors que tout le reste est en français

HEVOE
France
About 1 hour using the app
Shopify replied August 26, 2026

Merci d'avoir pris le temps de partager votre avis. Pour le moment, nous ne prenons pas en charge les recommandations dans d'autres langues que l'anglais. Je transmettrai votre demande à notre équipe de développement pour qu'elle soit prise en compte à l'avenir.

May 31, 2026

bots cant access store, no support. waste of time.

The Badge Boutique Co
United States
3 days using the app
June 7, 2026

Nefis Bir Uygulama, Ancak Türkiye'de Faaliyet gösteren sadece türkçe yayın yapan siteler için Türkçe desteği gelmeli. Çünkü Türkiye'de faaliyet gösteren Türkçe bir siteyi İngiliz müşteri gözüyle analiz etmesi uygulamanın sonuçlarına gösterilen güveni düşürüyor.

Dalış Elbisesi Market
Türkiye
About 4 hours using the app
Shopify replied September 3, 2026

Nazik sözleriniz ve geri bildiriminizi paylaştığınız için teşekkür ederiz. Ekibimiz uygulama deneyimini iyileştirmek için yoğun bir şekilde çalışıyor ve simülasyon sonuçlarını artık mağazanızın dilinde görebileceğinizi paylaşmaktan mutluluk duyuyoruz. SimGym'deki yapay zeka müşterileri yalnızca İngilizce olmayan mağazalarda gezinmekle kalmıyor, aynı zamanda İngilizce dışındaki dillerde de öneriler oluşturabiliyor. Bir sonraki simülasyonunuzdaki deneyiminizi duymayı çok isteriz!

July 10, 2026

What a waste of time and money. No actionable feedback, whoever came up with this concept and built it should be ashamed.

Treasure Corals
Canada
About 3 hours using the app
Shopify replied August 26, 2026

Thanks for trying SimGym and taking the time to share your feedback. Sorry to hear that SimGym didn't meet your expectations. Please reach out to Shopify Support (https://help.shopify.com/) with details and we'll be happy to dig into what didn't work for your store.

June 27, 2026

MAKE A FULL REPORT EXPORT!

RATECARDS
United Arab Emirates
About 3 hours using the app
Shopify replied August 26, 2026

Thanks for the review. We're sharing your request with our development team for future consideration. Happy Simulating!

May 20, 2026

Unable to get accurate results as the AI Shoppers are based on a location our website doesnt support

Simmer and Co Natural Aroma Inc
Canada
2 days using the app
Shopify replied September 3, 2026

Thanks for taking the time to share your review and feedback. At this time, AI shoppers can only navigate your storefront from locations in North America. We'll pass on your feedback regarding more AI shopper locations to our development team for future consideration.

April 13, 2026

The app has great potential, but without being able to customise Customer Persona's there is only a small benefit to its analysis. Our example is that our market is 95% University students who utilise this site for university merchandise, sport programs, club memberships and events and course equipment. Adding data to help fine tune the bots personas would significantly increase the effectiveness of the app to be tailored to the customer base that we have.

RMIT Store
Australia
About 2 hours using the app
Shopify replied September 3, 2026

Thanks for your review and the thoughtful feedback. At this time, we don't support adding custom context to AI shopper persona. We'll share your request with our development team for future consideration.

June 23, 2026

funktioniert absolut garnicht

famora-style
Germany
About 3 hours using the app
Shopify replied August 26, 2026

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu teilen. Es tut uns leid zu hören, dass SimGym in Ihrem Shop nicht funktioniert hat. Bitte wenden Sie sich an den Shopify Support (https://help.shopify.com/) – wir helfen Ihnen gerne dabei, die Ursache des Problems zu finden.

June 15, 2026

amazing

Idrak Pharma
United States
16 days using the app
Shopify replied September 3, 2026

Thanks for the five stars. We're glad SimGym is working well for your store. If you notice anything that would make it even more useful for you, send it our way at Shopify Support (https://help.shopify.com/).

March 28, 2026

Great idea but currently immature - I have run a sim on my live theme. Ai shoppers are not using my site's mega menu so many comments regarding discoverability are just plain wrong - it's even suggesting adding a mega menu lol. In other areas, it's misinterpreting a sign-up pop-up for cookie consent, not viewing my drawer style cart properly etc. It also uses daft language like pills and chips - just use plain English (preferably UK!).

I use the Impulse theme so it's not as if I'm using a cheap and nasty baseline. I will continue to review the detailed analysis because I can already see one or two valid and actionable things, but because it cant be wholly trusted, I certainly wouldn't want to pay for these outputs.

I'll pop back for another go in 6 to 12 months perhaps.

Indigo Silver
United Kingdom
About 2 hours using the app