Reviews (40)

Overall rating
2.8
Counts per rating level
  • 28% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 18% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 28% of ratings are 1 stars
March 26, 2026

cool concept for the beta. it needs an export function as I'd love to take all the individual agent experiences and compress in LLMs and actually turn it into something useful

GenTeal Apparel
United States
4 months using the app
March 19, 2026

Creates an anomaly in your traffic in google analytics, including conversion tracking like add to carts and beginning checkout. Very frustrating that this distorts the analytics, this should be made clear. Also, I think this is only useful if you're making massive theme changes and comparing two very different user experiences.

Sunshine Thrift
United Kingdom
3 months using the app
March 10, 2026

Review submitted during Preview / Research period

Pretty cool, gave some amazing insights, the different personas are useful, so you can tailor you UI and experience to different customers

It's frustrating that you can only go ahead with a simulation when two themes are set, sometimes I just want to check my current theme, instead of A/B testing

Dhanditech
United Kingdom
About 1 month using the app
Edited July 2, 2026

que anglais, analyse des agents en anglais donc inutile

goldenmask.fr
France
2 days using the app
Shopify replied September 3, 2026

Merci d'avoir pris le temps de partager votre avis. Bonne nouvelle : depuis votre avis, nous avons ajouté la traduction des résultats de simulation qui s'affichent désormais dans la langue de votre boutique (en français pour la vôtre). N'hésitez pas à relancer une simulation et à nous dire ce que vous en pensez !

January 24, 2026

The main issue is that we have noticed very inaccurate results when comparing to our current active AB tests. The app keeps crashing frequently, and videos do not play at all.

Will continue monitoring as new features are added and update the review if anything changes.

For any store getting enough orders to run your own AB tests, we would recommend doing that instead for accurate data.

HeroHaven
Cyprus
About 1 month using the app
May 23, 2026

There is so much potential here! I'm hoping you guys will expand to allowing us to help the 'shoppers' understand stores that may be non-traditional, like mine!

Myth & Ink: Worlds of C.A. Smith
United States
About 4 hours using the app
Shopify replied September 3, 2026

Thanks for your review and the thoughtful feedback. We'll pass on your request regarding sharing store context with AI shoppers to our development team for future consideration. Happy simulating!

May 21, 2026

NICE APP

Diamond Perfume
United Arab Emirates
4 days using the app
Shopify replied September 3, 2026

Thanks for the review and the kind words. We're glad you're enjoying SimGym.

May 24, 2026

it recommended crap that my site already has, it was just trying to get me to purchase a service I clearly didn't need.

Snapping Turtle Gallery
United States
About 1 hour using the app
Shopify replied September 3, 2026

Thanks for taking the time to share your review and feedback. Sorry to hear that SimGym didn't meet your expectations. While our team is working on improving the app, we're offering free monthly credits for merchants to try SimGym during the research preview phase. Rest assured, there's no charge on your account fro the simulations run during this time. If you have any further questions please reach out to us at Shopify Support ((https://help.shopify.com/)

May 29, 2026

I think you shoulld be able to explain on a think they find and they should be able to come back with a response

7 Stage Streetwear
United States
9 days using the app
Shopify replied September 3, 2026

Thanks for trying SimGym and sharing your feedback. Interactions with AI shoppers aren't supported in the app today. We'll share this feedback with our development team for future consideration.

January 15, 2026

Since it’s a shopify app I expected it to be free. Maybe they will make it free after this early access.

ToneLink
Slovenia
About 1 month using the app