Skio, a Recharge Company

Skio is a game changer! Big shoutout to my account manager D'Tanga — super responsive, helpful, and made the whole experience seamless. Highly recommend!

We run a women's health supplement brand with thousands of active subscriptions on SKIO, and Elliot has been incredible to work with.

When I joined the team as CRO, we had a ton of subscription infrastructure work to do - variant restructuring, cancel flow optimization, payment recovery, portal UX improvements, the whole nine yards. Elliot built out a detailed tracker of everything, prioritized it all, and walked us through the migration path step by step. He genuinely understands the technical side of subscriptions at scale, so conversations with him are always productive.

The platform is super solid too - bulk operations, flexible cancel flows with tiered retention offers, dunning optimization, and clean analytics. But Elliot is what makes SKIO special. He operates more like a subscription strategist than a support rep. Always responsive, always thinking about the bigger picture.

Helped us scale subs 10x in under a year. If you're running subscriptions on Shopify, SKIO + Elliot is the move.

Switching to Skio has genuinely been one of the best operational decisions we’ve made as a brand.

The subscription experience is seamless from both the customer and merchant side, but what really sets Skio apart is their loyalty platform. It isn’t just a bolt-on feature — it’s intelligently built into the subscription journey. We’ve seen stronger retention, better customer engagement, and a noticeable uplift in long-term value because rewards feel meaningful and easy to use.

From a merchant perspective, the backend is clean, intuitive and gives us proper visibility over subscriber behaviour. It allows us to make strategic decisions rather than guess.

But the biggest differentiator? The team.

Their availability and responsiveness have been exceptional. Whenever we’ve had a question, needed guidance, or wanted to explore a feature more deeply, the support has been proactive and genuinely collaborative. You don’t feel like a ticket number — you feel supported by people who understand subscription growth.

Skio feels like a partner in scaling, not just a platform.

We’re incredibly happy we made the move.

— Kelly, Operations Manager, Elle Sera

Skio has been a great subscription platform for our business. The product is flexible, reliable, and continues to evolve in ways that actually support real-world subscription use cases.

A special shoutout to our account manager, Jordan B. He’s hands down the best AM we’ve worked with across any provider — incredibly responsive, thoughtful, and proactive in helping us get the most out of the platform. That level of partnership makes a big difference.

Highly recommend Skio for teams serious about subscriptions.

Our Success Manager Sandro is always on top of things and keep us in the loop for new features of the platform and utilize whats best to increase conversions. Platform is superb and it does what it promises it does BUT what makes it better is the overall SUPPORT that the team provides from success managers to their tech support team.

Switching to Skio was one of the best moves we've made. their customer interface is super clear for our customers to use and intuitive for our internal team. We are able to self-serve many of the features we want to deploy and always get speedy and helpful replies from their support team.

My first time using an off the shelf subscription management solution. In the brief year that I've been using Skio, they've released a lot of new functionality. Their team pay attention to feedback from users and focus on development. Customer support is excellent and the team and hugely knowledgable- big shout out to Elliot and Mars.

Some of the analytics still need improving, which is why I cold only give a 4/5. However, the customer engagement features are excellent though and we believe Skio helps us save hundreds of subscribers each month. Highly recommend.

Switching to Skio will be one of the smartest moves you make for your company. I've made the move for two brands that are growing very quickly. Skio has provided a level of support that is unparalleled. From their email support team, to their team on Slack, they are the best. Our dedicated account managers have been life-savers (I'm talking about Ben and Matt). They have turned us on to several new integrations that have been amazing for us. It feels like we have more of a partnership with them. They are looking out for our best interests, and it shows.

Subscribers are our most important customer segment. I've been able to consolidate our subscription and loyalty programs with Skio. Now our subscribers can easily and quickly apply rewards points directly to their subscription. This was a difficult experience for our customers with our previous integration.

We adopted Skio to launch our subscription program at Ethique, and the experience has been seamless. The setup couldn't have been easier, thanks to its robust and deep integration with Shopify. This is an extremely powerful tool, particularly with its Klaviyo integration and the ability to send SMS reminders directly from the app, allowing us to set up unique events and triggers that personalize every customer touchpoint. Furthermore, Skio's native bulk change feature is incredibly helpful for managing large catalogs, allowing major updates like migrating to Product 2.0 or performing price changes across hundreds of SKUs in just a few clicks. The subscription portal itself is exceptionally customizable, easily pulling in our brand style and design. This creates limitless opportunities to send customers through unique journeys and ensure they have the best brand experience, making the entire subscription management process highly efficient for merchants.

Beyond the powerful features, their support is truly unmatched. Our success manager, Alessandro Pacitti, is always a message away to help with troubleshooting and is consistently open to hearing ideas for future roadmap development. He doesn't just wait for questions; he comes to meetings with proactive strategies on how we can fully leverage the platform to enhance our subscription service. Subscription can feel overwhelming, but Skio makes the entire merchant experience intuitive and reliable.

The setup was incredibly easy and smooth. The Skio team was not only kind but also super helpful and talented. We’re so excited to have subscriptions live and can’t wait to see how they help us grow! So far, the integration with Shopify, customer experience, and automation have all been seamless.