Reviews (71)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 23, 2023

We've been using Smartrr for over a year now to run our coffee subscriptions. Fantastic app and superb customer support. The Smartrr portal is very easy to use and highly customizable. We particularly love the customer account page as this allows customers to easily manage their subscriptions.

Horsham Coffee Roaster
United Kingdom
About 1 year using the app
January 12, 2022

Smartrr has really been a game changer for by brand and our customers. It's much more user friendly than recharge and our customers love the look and feel of their account page. Plus the support is incredible! They really care about the success of their vendors and definitely suggest making the switch.

NUTSÓLA
United States
3 months using the app
smartrr replied May 18, 2022

Thank you for your review! So happy to hear your customers are loving the Nutsola account portal as much as we do :)

July 26, 2022

Smartrr is the best subscription app I've ever used. It's so intuitive to setup. The amount of flexibility I as a store owner have is pretty awesome. The customer portal is also super easy to navigate. Haven't heard any complaints from customers which is great. I'm a big fan of Smartrr and def recommend it.

Freestyle
United States
3 months using the app
smartrr replied July 27, 2022

Thank you so much for taking the time to leave us feedback! We work hard to provide the best for our merchants and are excited that you're happy with our partnership with Freestyle.

February 11, 2026

Super helpful with resolving issues! Highly recommend

Yallah Coffee
United Kingdom
Over 4 years using the app
May 14, 2025

Great app and excellent support team. They have been very helpful with my requests and offered lots of solutions. Highly recommend!

Superboba
Canada
About 1 year using the app
April 15, 2025

The best! The only subscription app I would ever recommend.

Bloomi
United States
6 months using the app
March 20, 2024

Smartrr has revolutionized our subscription service with its intuitive interface and innovative features. Their exceptional customer service stands out, offering quick resolutions and demonstrating a genuine commitment to our success. Since adopting Smartrr, we've observed improved customer satisfaction and retention, significantly boosting our recurring revenue. Highly recommended for elevating subscription services.

CRYO Kratom
United States
12 months using the app
September 15, 2023

I first heard of Smartrr last year during several informative webinars and was intrigued by their subscriber account portal and seamless back-end management of the tool. I decided to investigate them since our online customers were having several problems using our subscription platform and we had multiple technical glitches.

I’ll admit, I was hesitant because Smartrr was new. However, after moving our store from WordPress to Shopify, I was trying to build the best tech stack possible with apps we could rely on long term. I gained more appreciation for Smartrr after learning that they went through a rigorous process in order to be selected as a verified Shopify application. This gave me more confidence that their technology would work seamlessly with our Shopify store.

Their entire team was phenomenal in terms of communication. They detailed the differences between their platform versus the one I was using. They weren’t pushy to try and sell their tool. Rather, they truly wanted to help me learn how their platform would address the concerns and issues I was having with the other subscription platform. In addition, with the number of features that came standard with Smartrr, and at a very cost-efficient price point, I just knew we had to give them a try.

Since switching to the Smartrr app, we’ve been able to provide an optimal experience for our online customers. We’ve also eliminated the technical issues we were previously having due to the other subscription platform. The Smartrr team is also constantly looking for feedback so that they may continue to develop and provide even better service for us.

Honestly, I don’t feel like Smartrr is just a subscription app – they’re our partners, and they’re striving for success along with us. If you’re thinking of adding subscription to your store, or you’re looking to switch – don’t hesitate to reach out to Smartrr.

Wild Planet Foods
United States
4 months using the app
July 25, 2025

Their support team is amazing! Great to work with!

MuscleFeast
United States
11 months using the app
July 25, 2021

This app is aces. Truly magic. I was super anxious about getting subscriptions set up and the Smartrr app is a dream come true. It integrates seamlessly with my store's theme and offers me effortless ways of tweaking and testing the subscription offer. Highly recommend this app.

Mirth Water
United States
2 months using the app
smartrr replied January 14, 2022

Thank you for your review! We so appreciate your support of Smartrr and are so happy you are having a good experience with our tool.