Smartrr Subscriptions App

Switched from Recharge to Smartrr about a week ago, and I have only rave feedback so far. My feedback falls into two buckets: Customer Service, and UX. The customer service has been out of this world. They handled the migration like they could do it in their sleep, and worked closely with us on any hiccups (there was only one, having to do with Stripe). They were proactive, responsive, communicative, QUICK to answer and resolve any issues, quick to create custom solutions for our one-off issues. And it didn't stop with the migration. Since then, they've worked with our customer delight team to ensure they're trained up and know how to navigate everything on the back and front ends as well. The "white glove" promise is real, y'all. UX. Hands down the best consumer-facing UX I've ever seen out of the box for a subscription app. It just. Works. It's streamlined. It's easy. It makes sense. I love it. My only regret is not making the migration sooner, but Smartrr has a wait list. Trust me when I tell you, it's worth the wait.

Switching over to Smartrr was one of the best decisions to our subscription business we've made. More than anything else, their unmatched customer support creates an experience unseen with any other Shopify app we have used. The sheer amount of new features and updates released in the past year since using Smartrr has been incredible. Their deep support for variants unlocked many options for our customers not previously available. 100% recommend (especially those with extensive variants).

We switched from Recharge to Smartrr and haven't looked back. The transition was extremely smooth and none of our members had any issues with their accounts. The Smartrr team helped us throughout the entire transition. Highly recommend!

Extremely, extremely, extremely impressed. We switched to smartrr after a solid stint with another popular subscription management app. I wish we would've changed way sooner. Their onboarding process is elaborate but efficient, answering any and all questions quickly and effectively. They're incredibly flexible when it comes to design and implementation and great communicators. There wasn't an email sent that wasn't responded to within the day or, more commonly, the hour (Shoutout to the representative to my store's account, Casey). The platform itself has received rave reviews from our subscribers. The portal was designed almost entirely by the smartrr development, and it flows with our current theme beautiful (with practically no edits on our end...and we're picky). Their features are vast and intuitive, and integration from our last service to this was seamless. Well after our go-live date I reached out to our rep (again, Casey) and asked for some help changing some of the formattings of the app on our product page. I shouldn't have been surprised, but he got back to me hours later, fully willing to help. I can confidently say it's been the best experience we've had with a Shopify app. The functionality, customer service, and ease of use/integration has been unmatched. Could not recommend anything more. .

This was the easiest software decision I've ever had to make! Smartrr is 1000000x better than any subscription software out there and our customers are saying the same. We received complaint after complaint while using other subscription providers (you probably know who I'm talking about) and our CX tickets for customer service were through the roof. With Smartrr, our churn has significantly decreased, our customers are incredibly happy (and actually buying more - so our LTV is very happily increasing) and we are scaling our subscription business very efficiently. If you haven't already - time to make the move over to Smartrr!

Our business has massively benefited from Smartrr. We chose Smartrr after deciding to leave Bold due to their lack of support and new features. Since then, both Smartrr's product and Smartrr's team have greatly exceeded our expectations. Would highly recomend!

Smartrr is the best software we've worked with by far! Setting up a new app is usually frustrating, but Smartrr offers personal support, takes on your goals as their own, and diligently works until you are fully transitioned. The app is visually appealing and user friendly on both the back-end and customers' end. Smartrr is a no-brainer to anyone feeling stuck with their current subscription software.

I love using Smartrr! It's very user friendly and the Customer Service has been A+ from day one! I's easy to use and we use it everyday for subscriptions! love!

Just recently launched with smartrr and have been very happy thus far. The ability to customize your subscription approach and design is a level above what we have seen elsewhere.

We switched from Bold to Smartrr and we have been extremely satisfied with the analytics and customization.