Reviews (71)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 29, 2024

Super helpful. They've helped us with so much and have worked quickly

pureskin
United States
About 2 months using the app
August 29, 2024

Everything you need to build a successful subscription business. A helpful responsive team that continue to add valuable features at a high pace.

Graymatter Labs
United States
Over 1 year using the app
September 12, 2023

Amazing app that streamlined our subscription service for our loyal customers. Beyond that, the customer service is miles ahead of the competition. Would highly recommend for any entrepreneur

SNACKLINS
United States
12 months using the app
May 12, 2022

The transition was so easy and painless. Had some issues setting up Smartrr using a headless site but we were able to figure it out eventually! The thematic logged in experience for our subscribers now is SO much better than we had before. We are also interested in playing around with some custom discounting based on order number. All in all excited to grow our subscription program with Smartrr.

Daring Foods
United States
6 months using the app
smartrr replied May 18, 2022

Thank you for your review! We appreciate your transparency, as we are always striving to improve and provide the best customer support day in and day out. So excited to be partnered up with the Daring team.

Edited April 9, 2024

We switched from Stripe subscriptions.

Wyndly
United States
Over 2 years using the app
smartrr replied May 18, 2022

Thank you for your review! We are so excited to have you onboard with us and look forward to helping Wyndly grow.

May 4, 2022

Great! Our transition from Recharge was very smooth and the team here is very attentive! We have our own CSM which we didn't have before, and I just love how we can get support for any of our issues in less than 24-hours. Every one of our issues has been solved so far! My only complaint is why we have to pay extra for analytics telling us how many subscribers we have + rev generated etc... Other than that smartrr is the way to go!

P.S. Good Times
United States
8 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are always striving to provide the best possible customer support and are so happy to hear about your experience.

We appreciate you sharing your thoughts about our analytics feature and we will provide this feedback to our team.

March 15, 2022

We are really happy to be on Smartrr! They solved for the subscription management problems that we had on Recharge. Plus, they have excellent customer support and are attentive to our unique needs as a subscription business. Thanks Smartrr !!

Stix
United States
3 months using the app
smartrr replied May 18, 2022

Thank you so much for your review. We are grateful for the opportunity to help you overcome the challenges you faced in the past with other subscription apps. We are always here to help and value our partnership.

May 4, 2022

We transitioned over to Smartrr after running into issue after issue with ReCharge and it has been one of the best decisions we've made. The transition was mostly seamless and pain-free with the Smartrr team quickly handling any issues that surfaced. The team was super throughout when was had a huge list of questions before making the call to switch and our CSM, Casey, has been incredible throughout the whole process. Our CX team has run into a few hurdles along the way, but ultimately the platform is much more user-friendly for both our team and our customers. We are already seeing tons of growth since moving to Smartrr and I'd make the switch all over again if I had to!

The Earthling Co.
United States
About 2 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are so happy to hear that you found the transition seamless. So excited about our partnership and helping you grow your business for years to come!

February 15, 2022

We have been using SMARTRR since October of 2021. The team is has been nothing but helpful on the backend and is always willing to go the extra mile to help and give guidance. In terms of the actual technology, it makes the building out of subscription cleaner than other platforms. The analytics overview also allows for you to make data driven decision as we are continuing to build out an refine our subscription program.

Loverboy Inc.
United States
6 months using the app
smartrr replied May 18, 2022

Thank you for your review! So happy to hear that you are finding our analytics helpful and we look forward to helping Loverboy grow.

December 14, 2021

The Smartrr team and app are way "smarter" than the other subscription management apps in the market. Been so impressed by the technology, the UX, the ease of use from an admin perspective but also for our subscription customers. The technology is far superior, they are open to suggestions and feedback (even though, again, their app is already so much more superior than others) and their customer service to us as a brand is top notch. We can't speak more highly of them and have referred them to everyone we know. 100% you won't regret using Smartrr. We've been a customer for a while now and aren't looking back.

Alleyoop
United States
6 months using the app
smartrr replied January 14, 2022

We are so happy to hear you are having a good experience with Smartrr. Thank you so much for the kind review.