Smartrr Subscriptions App

Smartrr has been a great subscription solution for our team. Their support team has been so helpful with big and small issues as they arise. They've evolved over the years to offer more customization, letting our consumers be flexible with their subscriptions and allowing us to offer more capabilities.

Smartrr has been an incredible partner to us at Equilibria. Recurring revenue represents 70%+ of our total topline so the thought of migrating from one platform to another was absolutely terrifying.. As you can imagine, we vetted many subscription providers and Smartrr rose to the top as a highly technical team capable of managing the token migration for us and creating as seamless as possible a transition for our members as we moved to Shopify. I am continually impressed by many aspects of partnership including their integration into our departmental workflows - from Member Support to Retention Marketing to FP&A. They operate as an extension of our team and have great communication and follow up. I find their pattern recognition as it relates to other customers and what “best-in-class” looks like very valuable. As a Founder & CEO reliant on MRR to pay nearly all bills, thy have been very trustworthy and reliable tactical AND strategic partners. I highly recommend Smartrr as a subscription management solution for your Shopify store.

Our team has had one of the best experiences with Smartrr! We had been wanting to move to a subscription-based website for a while, but were nervous to make the jump—not knowing how we’d adjust our current setup. From our very first demo with Smartrr, we knew they were the right fit.Their team was always just a quick email away, consistently responding the same day. They even helped bring a dream feature of ours to life. We couldn’t recommend them more!!

Smartrr has been a game-changer for us! We've seen incredible subscriber growth since joining, and their team has been nothing but supportive. Anytime we've had a question or needed assistance, they've been quick to help and super responsive. We truly appreciate their partnership and highly recommend them to anyone looking to level up their subscription experience!

Fundamentally it is a great product.

Support was great at the start but now has fallen off a cliff. There are also bugs in the system which are critical from a UX perspective that they can't seem to solve.

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a small team, with limited resources, but with a significant portion of our business being subscriptions and just the overall importance of providing a great experience for our customers, we continue to look forward to working with the Smartrr team to implement and enhance what we already have. Thanks, Smartrr team!

3 reasons you're wasting money with another platform: 1) separate account logins means angry customers and lots of customer service time eaten up - Smartrr is the only one with a single login, GENIUS. 2) Loyalty program for subscribers is the most seamless execution - we haven't had a single question or issue from a customer in 6 months of using this feature. Subscriber LTV continues to grow because of this. 3) Overall UX of the design is actually intuitive and easy for people to use. We almost never get questions on how to update an active subscription because people can figure it out simply on their own. Not the case with other app/platforms out there.

Any other platform you're using is not anywhere near as good as this...we've cycled through a couple of these and Smartrr is hands down the best!!!

Smartrr has been a great partner over the last 2+ years. Way better than ReCharge. Casey has been our point of contact and has always been super responsive and available. Highly recommend this app if you are looking for a feature rich Subscriptions app.

The Smartrr team have been fantastic over the past year. They are responsive, innovative and are growing alongside us. It feels like a partnership where we can input on their product and they listen.

Highly recommend Smartrr! Great platform, and they're constantly launching enhancements to make it even better. Their client service is best-in-class - our account manager acts as a true strategic partner, and jumps to action whenever we have a question or issue. Very glad we picked Smartrr for subscriptions!